Spa Sales and Guest Service Associate

Overview

Hand and Stone Massage and Facial Spa, located in Clarksville, Maryland, is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

• Set Schedules - Part Time- and Full-Time schedules with a mix of day, night and weekend shifts.
• Competitive Compensation - hourly wage PLUS commissions.
• Contests – friendly sales and customer service competitions.
• Career Growth – potential for rapid promotions, including management roles, based on performance.
• Ongoing Training – ongoing learning and improvement.
• Positive and Professional Work Environment – teamwork to meet spa goals while remaining professional.
• Employee Discounts – discounts on products, services, and gift cards.

• Meet membership sales goals – this is a membership sales model. Commission experience is helpful but not necessary.
• Build client and member relationships to educate on options tailored to their needs.
• Detailed knowledge of the menu of services – training provided.
• Excellent customer service to members and guests.
• Flexibility and understanding that the business operates 7 days a week with a variety of shifts.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Bring a positive can-do attitude – at the front desk you are the first impression of the spa!
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

• High School Diploma or Equivalent.
• 18 years old or older.
• Strong organization and attention to detail.
• Team player with the ability to work independently with minimal supervision.