Business Development Representative

Thermal Devices | Mount Airy, MD

Location: Mount Airy, Maryland (On-site)

Employment Type: Full-Time, Exempt

Salary Range: $75,000-$95,000 annually, based on experience and qualifications

Thermal Devices, part of Thermal Technology Distribution Solutions (TTDS), is a leading distributor of industrial electric process heaters, temperature controls, sensors, and process heating solutions.

We partner with customers across a wide range of industries, providing technical expertise, responsive service, and reliable solutions that help industrial operations perform efficiently.

Thermal Devices is seeking a motivated, technically inclined Inside Business Development Representative to join our team in Mount Airy, Maryland.

This position plays a key role in driving revenue growth by developing new business opportunities, expanding existing customer relationships, and delivering technical solutions that meet customer needs.

The ideal candidate combines a proactive sales mindset with strong technical aptitude, customer relationship skills, and the ability to manage multiple opportunities from initial inquiry through order completion.

Working closely with customers, manufacturers, and internal teams, you will help identify opportunities, prepare competitive quotes, recommend technical solutions, and convert prospects into long-term customers.

Business Development & Sales Growth

• Proactively identify and pursue new business opportunities through outbound calls, emails, and targeted follow-up.
• Build and maintain strong customer relationships while identifying opportunities to expand existing accounts.
• Follow up on open quotes, projects, and sales opportunities to drive conversions and revenue growth.
• Identify customer needs and recommend appropriate products and technical solutions.
• Collaborate with outside Account Managers to develop opportunities and support territory growth.

Technical Sales & Customer Support

• Respond to customer inquiries involving industrial electric heaters, temperature controls, sensors, and related products.
• Prepare accurate quotations, bids, and proposals based on customer specifications and application requirements.
• Work with manufacturers to obtain technical information, pricing, product availability, and lead times.
• Provide customers with product recommendations and solutions that support their operational needs.
• Process customer orders and communicate order status, tracking information, and updates.
• Resolve customer questions and concerns through timely communication and coordination.

Sales Operations & Collaboration

• Maintain accurate customer records, quotes, opportunities, and sales activity in ERP and CRM systems.
• Partner with Sales, Purchasing, Customer Service, and Operations to ensure a positive customer experience.
• Manage multiple customer requests, quotes, and projects while maintaining accuracy and responsiveness.
• Continuously expand technical product knowledge through manufacturer training and professional development.

• Bachelor's degree in a technical or business-related field, or equivalent relevant experience.
• Strong technical aptitude and the ability to understand industrial heating, temperature control, and sensor applications.
• Previous experience in inside sales, business development, technical sales, or industrial distribution preferred.
• Demonstrated interest in prospecting, developing customer relationships, and generating new business.
• Ability to interpret customer requirements and recommend appropriate technical solutions.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage competing priorities in a fast-paced, customer-focused environment.
• Proficiency in Microsoft Office; ERP and CRM experience preferred.
• Self-motivated, detail-oriented, and comfortable working both independently and collaboratively.

• Competitive base salary of $75,000-$95,000 annually, based on experience and qualifications.
• Performance-based bonus opportunities.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and company-paid holidays.
• Product training, professional development, and career advancement opportunities.
• Collaborative, team-oriented work environment.

This is a full-time, on-site position at our Mount Airy, Maryland location. The role involves frequent computer and telephone use,…