Security Ambassador - Drop & Count Shift

Security Ambassador - Drop & Count Shift 1:30am-10:30am - Maryland

Apply for the Security Ambassador - Drop & Count Shift 1:30am-10:30am - Maryland role at Live! Casino & Hotel Maryland
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Why We Need Your Talents: Live! Security Ambassadors are the eyes and ears of our casino operations. Whether it’s high or low traffic, you will be constantly moving throughout the property, providing excellent customer service to guests while being a key source of information. No event takes place on the property without security, so there will be plenty of opportunities for overtime.

There are opportunities for growth at all experience levels, and our security department frequently promotes within; this role is an excellent building block for your career at Live!

Compensation

• Min Compensation: USD $19.00/Hr.
• Max Compensation: USD $19.00/Hr.

Shift: 1:30am-10:00am (must be able to work as late as 11:30am)

• Greet guests with a smile and a warm welcome.
• Check  of guests entering the casino and hotels. Refuse to admit persons under the age of 21 or who cannot show proper authorization or are carrying prohibited items.
• Explain the rules, regulations, and code of conduct for the casino and hotels.
• Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries.
• Assist with customer disputes and complaints, intoxicated subjects, criminal matters, and traffic control; otherwise refer to management.
• Notify supervisor, manager, surveillance, and/or Casino and Hotel Operations Manager of any unusual events, incidents, or crimes.
• Respond to medical or fire emergencies, such as sick or injured guests.
• Staff the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities.
• Monitor guest and team member passage in and out of restaurants and gaming areas.
• Control traffic congestion in the valet and parking areas.
• Write and investigate first reports of injury when applicable.
• Assist in transporting money, chips, tokens, and markers.
• Check for and report safety hazards.
• Ensure the safety and security of all guests and team members.

• Ability to read/write memos and reports.
• Ability to answer telephones in a professional manner.
• Ability to multitask.
• De‑escalation skills.
• Empathy toward patrons.
• Good customer service skills.
• Valid driver’s license.
• Ability to perform duties under frequent time pressure in an interruptive environment.
• Constant vigilance.
• Dexterity required for day‑to‑day activities and emergencies.

• High school diploma or GED equivalent (preferred).
• Zero (0) to two (2) years’ experience in security with a focus on guest service (preferred).
• Ability to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
• Must initiate the Guard Card process within 60 days of employment.

• Stand and walk for extended periods.
• Ascend and descend stairs.
• Work in extreme temperatures, hot and cold.
• Lift up to 50 lbs.

• 24/7 high‑energy casino with over 300,000 sq. ft. of gaming and entertainment space and approximately 3,000 employees.
• Exposure to alcohol, cigarette and cigar smoke, bright lights, loud noises, and a smoking‑allowed environment.

• Comprehensive group health benefits for full‑time and part‑time team members and eligible dependents.
• Free Basic Life Insurance.
• Free Short‑Term & Long‑Term Disability.
• Generous retirement savings options.
• Paid Time Off.
• Tuition Reimbursement.
• On‑site Wellness center for team members and eligible dependents (Maryland Property only).
• Training and pathways for career growth.
• Robust Rewards & Recognition Programs.
• Annual Merit Based Pay Increases.
• Discretionary Performance Bonuses.
• Discretionary Service Bonuses.
• Free parking.
• Free food and discounted meals.
• Live! Hotel, Food & Beverage, and Entertainment Discounts.

• Be part of an exciting experience unlike any other in the market.
• Have the power and responsibility to put service and community first.
• Work together as a strong team, valuing and celebrating diversity.
• Have the tools, resources, and opportunity to grow in your career.
• Work hard and have fun.
• Live is a 24/7 high‑energy casino with a culture committed to fairness, teamwork, and fun.
• The casino is large and fast‑paced, requiring the ability and energy to move about it with a true sense of urgency.
• Exposure to alcohol, cigarette and cigar smoke, bright lights, loud noises.
• Work in a smoking‑allowed environment.