Security Officer

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Performs a variety of duties to provide assistance and information to all patients, visitors and staff. Enforce hospital policies and procedures to provide a safe, secure environment, in support of the Security Program.

• Valid Driver’s License – must be maintained during employment.
• Obtain certification in Heart Saver First Aid within 60 days of hire.
• Successfully pass WV DHHR Protected Services Record Check and WV CARES fingerprint-based criminal background check.

• High School diploma or equivalent.
• Valid Driver’s License – must be maintained during employment.
• Obtain certification in Heart Saver First Aid within 60 days of hire.
• Successfully pass WV DHHR Protected Services Record Check and WV CARES fingerprint-based criminal background check.

• Prior experience in the Security field.

• Initiates positive customer service interaction and provides appropriate assistance to hospital patients, visitors and staff to facilitate orderly and efficient access to hospital facilities in accordance with departmental policies and procedures.
• Maintains consistent visibility and presence at assigned locations to provide an information and directional resource for all patients, visitors and staff distributing accurate information to all who request such 100% of the time.
• Responds to all patient, visitor and staff requests for information/assistance in a caring, courteous manner, 100% of the time.
• Provides physical assistance, wheelchair assistance, transport services, escort services and room access patients, visitors and staff accessing hospital facilities.
• Monitors and maintains traffic flow in hospital parking areas and roadways by assisting disabled vehicles, issuing parking permits and warning violations.
• Protects people and property by assisting in the prevention of accidents, theft and vandalism, in accordance with hospital and department policies and procedures, as monitored by supervision.
• Maintains consistent presence and visibility by performing routine building rounds, building door unlocks, exterior building and parking lot patrol.
• Makes recommendations to management, staff, visitors and patients to improve security and prevent accidents and crime.
• Reports suspicious situations, circumstances, incidents and persons, according to hospital and department policy and procedures.
• Responds and provides assistance to patients, visitors and staff during fire and disaster drills, animal control issues, transportation of valuables, and lost/found issues, according to hospital and department policy and procedures.
• Provides written documentation of activities, incidents, premises safety, accidents, theft, vandalism and other data requested by supervision in a factual, objective, and legible manner.
• Responds to and provides assistance to patients, visitors and staff during emergency situations such as assaults, domestic disputes, fire, vandalism, bomb threats, theft, vehicle accidents, disasters, etc.
• Operates Hospital-owned vehicles in a safe and responsible manner, 100% of the time.
• Ensures safety and proper operating condition of vehicles by performing vehicle inspections, as outlined by departmental policy.
• Other requirements:
  Incident Reporting, Routine Building Rounds, Incident Investigation, Crowd Control, Restraining Patients, Disaster Response, Domestic Disputes, Med G Assists, Parking Enforcement, Consistent Presence an.

Entry level

Full-time

Other, Information Technology, and Management

Hospitals and Health Care