Case Manager

Overview

Summary of

Job Description:

The Case Manager is directly responsible to the Social Services Director for providing leadership in implementing and monitoring the ERSEA (eligibility, recruitment, selection, enrollment, and attendance) and Family and Community Partnership services as outlined in the Head Start Performance Standards. This position includes developing plans, recordkeeping systems, and approaches to families, and may involve case management, training, and activities designed for fathers or father figures of children in the Head Start Birth to Five Program.

The Case Manager will collaborate with the Male Involvement Coordinator, management team, and community partners to enhance father involvement and to navigate systems impacting children and families.

• Assist with the development and annual revision of family and community partnerships policies and procedures, including ERSEA, and the program governance policies and procedures.
• Review Head Start Performance Standards to ensure policies and procedures are updated.
• Assist with developing goals, objectives, and strategies to implement these standards.
• Manage and monitor ERSEA activities.
• Assist with developing a yearly recruitment plan for Charles County.
• Assist in training appropriate staff on the intake process.
• Review intake applications for accuracy and completeness.
• Determine eligibility and certify families.
• Input and monitor data in CAP 60; develop selection criteria and obtain annual approval from Policy Council.
• Monitor the enrollment process to ensure 100% funded enrollment.
• Provide leadership for the family partnership process, including empowering families and ensuring needs are assessed with family partnership agreements developed within 45 days of entry.
• Review FPA plans and progress; coordinate services with other agencies/organizations; develop a Community Resource Booklet for parents.
• Develop and deliver training for staff on involving families and parent committees; support Policy Council and its financial committee; monitor center parent committees.
• Recruit, train, and provide guidance for community volunteers.
• Monitor attendance and assist with maintaining program performance standards (85%).
• Coordinate with the Social Services Director to ensure services are implemented at each center.
• Participate in staff meetings, family concerns reviews, program self-assessment, strategic planning, and monthly data/report submission.
• Monitor the effectiveness of parent involvement and develop tracking systems; review family files for completeness; provide monthly reports to the Social Services Director.
• Assess families using the assessment tool; assist with goal setting and conduct a minimum number of home visits (2 for re-enrollment, 3 for new families, with the first within 45 days of entry).
• Provide case management services for all families at the center, including monthly contact, access to community resources, goal support, parent training (including Child Abuse and Neglect prevention), transition services, and acting as a parent advocate.
• Develop a child and family health plan; obtain health information for each child and support screenings within 45 days of entry; follow up on medical/dental concerns and track health information.
• Organize, maintain, and update child and family information; ensure confidentiality; provide documentation for monthly reports.
• Provide classroom/center support as needed; perform other duties as assigned.

• Bachelor’s degree in social work, human development, or related field with 3–5 years’ experience in case management and recordkeeping.
• Experience working with toddlers and families.
• Strong math and analytical skills; proficiency in Microsoft Word, Excel, Outlook, and data reporting tools; ability to retrieve data and create reports.
• Ability to maintain confidentiality.
• Communication Skills:
  Effective written and verbal communication with coworkers, supervisors, customers, and vendors.

• CPR and First Aid certification.
• Current Certified Driving Record, valid driver’s license.
• State and Federal Background checks: FBI criminal background check, National Sex Offender Public Registry, etc., and periodic drug and alcohol testing as required.

Work requires moderate physical effort and the ability to lift up to 50 lbs unassisted; duties involve active engagement with children and movement of furniture as part of a classroom setting.

Applications accepted by mail and online. Contact SMTCCAC, Inc. – Human Resources for details or apply online ccac.org.