Case Manager

Location: North East

Job description:

Residential Case Manager Program:
Residential Rehabilitation Services Job Type: Full-Time Community-Based Position Upper Bay Counseling & Support Services (UBCSS) is seeking a compassionate and motivated Residential Case Manager to support individuals living with serious and persistent mental illness. This position plays a vital role in helping consumers achieve greater independence, stability, and success in the community through care coordination, advocacy, and recovery-focused services.

Why Join UBCSS?

Meaningful work making a direct impact in the lives of others

Opportunity to support individuals on their recovery journey

Collaborative, multidisciplinary treatment team Community-based role with variety and autonomy

Professional growth opportunities within a mission-driven organization

What You'll Do Coordinate and facilitate access to mental health, medical, social, financial, educational, and community support services

Develop individualized treatment goals in collaboration with consumers

Provide recovery-oriented interventions that promote independent community living

Teach and model independent living skills

Participate in treatment team meetings and care coordination activities

Advocate for consumers with healthcare providers, community agencies, and other service organizations

Support development of social, coping and wellness management skills

Support clients in developing natural community supports and meaningful social connections

Initiate face to face rehab support services in the community and residential setting

Facilitate recovery focused interventions aligned with Individual treatment plans

Monitor medications and assist with treatment compliance as appropriate

Maintain accurate and timely documentation within the electronic health record system in accordance with COMAR, Medicaid and agency requirements

Maintain billable documentation standards and productivity expectations

Respond to crisis, utilize de-escalation techniques and crisis management strategies

Transport and accompany consumers to appointments and community resources as needed

Perform other duties that support consumer recovery and program operations

What We're Looking For Bachelor’s degree in social work, Human Services, Psychology, or a related field required

Experience working with individuals with mental health needs preferred

Strong written, verbal, and interpersonal communication skills

Excellent organizational and time-management abilities

Ability to multitask and prioritize responsibilities in a fast-paced environment

Strong problem-solving skills and professional judgment

Computer literacy and experience with electronic documentation systems

Valid driver's license and good driving record required

Ideal Candidate Passionate about helping individuals achieve recovery and independence

Able to work effectively both independently and as part of a team Adaptable, organized, and dependable

Comfortable working in a fast-paced behavioral health environment

Committed to providing person-centered, recovery-focused services

Join UBCSS and help individuals build the skills, supports, and confidence needed to live successful and meaningful lives in the community.

Benefits:401(k)
Dental insurance

Flexible schedule

Health insurance

Paid time off Vision insurance