Customer Service Representative - SCM MV - SAFRAN CABIN Materials, LLC

Customer Service Representative 2 - SCM MV (H/F) - SAFRAN CABIN MATERIALS, LLC

Safran is a leading international high‑technology group operating in the aerospace, space and defense sectors. Safran Cabin designs, certifies and manufactures complete cabin interiors, innovative systems and equipment for aircraft manufacturers worldwide.

POWERED BY TEAMWORK. At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem‑solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it’s a passion. In the role of Customer Service Representative you will play a pivotal part of our Supply Chain team.

• Coordinate, support, and improve commercial processes while positively influencing customer satisfaction.
• Process inter‑company purchase orders, customer transactions—including orders, quotes, invoices, and returns—accurately and on time.
• Provide accurate information regarding product availability, lead times, special orders, and other inquiries.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers after sales to ensure ongoing satisfaction and resolve any complaints.
• Identify trends in customer satisfaction or dissatisfaction and communicate with purchasing and planning departments.
• Maintain proficiency with PCs, data‑entry terminals, and common office software.
• Follow company policies and procedures and present a professional image to customers and vendors.
• Participate in operational improvement activities and perform other tasks as needed with flexibility, including overtime when required.
• Escalate customer issues to the manager as needed and account for performance KPIs used to monitor department performance.

• High school diploma required; bachelor’s degree preferred.
• 4‑5 years of data entry and customer service experience.
• Intermediate skills in Microsoft Excel, PowerPoint, and Word.
• Knowledge of basic ERP/MRP functions and applications preferred.
• High attention to detail and ability to meet deadlines.
• Excellent problem‑solving and organizational skills; works well under pressure.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and work cross‑functionally; strong prioritizing and multi‑tasking skills.
• Adaptability and flexibility in a fast‑paced, rapidly changing environment.

At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/ expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. Safran Cabin Materials requires a criminal background check and drug screen to be completed and passed for all positions.