Team Lead | Registration 2nd Shift

Team Lead | Registration, Full Time, 2nd Shift

Requisition Number
: TEAML
004905

• Posted :
  January 5, 2026
• Full-Time

Showing 1 location

Memorial Hospital
500 London Ave
Marysville, OH 43040, USA

We are looking for a Registration Team Lead to join our collaborative team at Memorial Health!

Concurrently perform all functions of the Registration Team Lead position, including but not limited to:

• Cross trained to perform all registration and switchboard duties, performs patient registrations, flexes working location and scheduled working hours (1 st , 2 nd and 3 rd shift) as needed.
• Emergency Department Registrations:
• Utilizes mobile carts to perform registration functions in patient rooms.
• Registers for after-hours and weekend outpatient services.
• Responds to code-blue pages and assists with BLS as needed.
• Provide First Report of Injury (FROI) relevant to worker’s compensation claims.
• Notifies Billing Office of Veterans Administration (VA) ED admissions.
• Notifies clinical staff of specific considerations, including but not limited to, legal guardians, drug screen testing requirements, patient needs and accommodations.
• Inpatient Admissions:
• Processes emergent or urgent direct inpatient/observation/obstetric treatment room admissions.
• Retains account paperwork of all inpatient/observation/OB admissions.
• Completes quality audits validating payer eligibility and applicable forms.
• Communicates timely and efficiently to admissions staff regarding any outstanding Registration tasks or documentation required for patient admissions.
• Switchboard Operations:
• Operates hospital switchboard system to receive and/or relay incoming, outgoing and internal calls; responds to inquiries and provides general information to public.
• Uses best efforts to answer all calls within three rings.
• Ensures complete routing of Switchboard calls to the Emergency Department Guest Advocate when registering patients in ED rooms.
• Updates Switchboard database with changes as appropriate.
• Pages authorized personnel including physicians; makes necessary announcements over intercom system; maintains logs as appropriate.
• Alerts surgery team when necessary and keeps accurate records in the after-hours notification of surgery team log.
• Closes the loop by notifying the unit and provider once all individuals involved with the surgery team have been contacted.
• Outpatient Registration (Heart Pavilion, Outpatient Pavilion, Pain Solutions, MHOSC, Urbana):
• Ensures prior-authorization has been obtained by responsible departments/offices and is recorded accurately within the hospital EMR system. This includes for any outpatient testing and planned scheduled surgeries.
• Communicates timely and effectively with other departments and offices if prior authorization information has not been received or recorded prior to the date of service.
• Utilizes sign-in system at greeter desks, while ensuring patient privacy for those who sign in.
• Serves as the primary contact for registration staff issues, questions or concerns. Escalates staff or department concerns to the Registration Supervisor
• Ensures all functions of the registration process are completed accurately and timely to support positive patient experiences
• Identifies problems with application functionality, investigates issues, and work to resolve problems through the submission of help desk tickets
• Assists Registration Supervisor to ensure Hospital and departmental policies and procedures are followed
• Assists with the creation and necessary updates to staff schedules, ensures staffing is maintained throughout all registration areas. Ensures staff lunches/breaks are completed and department coverage is arranged
• Organizes staff meeting department coverage, during the meetings records staff attendance, records staff meeting minutes, provides to the Registration Supervisor for review prior to distribution
• Monitors department supplies, submits department supply orders to Registration Supervisor for approval
• Serves as the department representative/trainer for Hospital new volunteers
• Enrolls/deactivates revenue cycle users in registration web-based tools such as Ohio MITs, MyCGS, OHTrack and insurance discovery
• Assists with Revenue Cycle specific special projects as requested by the Registration Supervisor / Manager
• Cross-trains and develops an understanding of scheduling practices

Quality Assurance and Training:

• As a Super User, assists with ongoing training and education for all Registration areas and switchboard. Identifies the best methods to train individual staff and modifies the training approach as appropriate. Attends monthly IHIS Super User training sessions, distributes updates as appropriate
• Maintains a monthly registration accuracy and MSPQ completion rate at or above the departmental standards
• Reviews IHIS Registration Scorecard Dashboard daily to review and correct registration errors within the set grace-period
• Performs peer audits of registration accounts for veteran and new staff; corrects critical errors and provides staff timely feedback on…