RN Field Clinical Care Coordinator - Suffolk

RN Field Clinical Care Coordinator

At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Location:

Boston South, Dorchester, Jamaica Plain, West Roxbury, Mattapan, Hyde Park, Roslindale, East Boston, Charleston, Roxbury, Brighton, and Downtown Boston, MA. Telecommute
* option available for those residing in the designated market.

This is a field-based role. Expect to spend about 50% of your time in the field visiting our members in their homes or in long‑term care facilities. Flexibility, adaptability, and patience are essential in all types of situations.

• Engage members face‑to‑face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs.
• Assess, plan and implement care strategies that are individualized by patients and directed toward the most appropriate, lease restrictive level of care.
• Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services.
• Manage the care plan throughout the continuum of care as a single point of contact.
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan.
• Communicate with all stakeholders the required health‑related information to ensure quality coordinated care and services are provided expeditiously to all members.

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
• More information can be downloaded at: (Use the "Apply for this Job" box below)..

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Current and unrestricted independent licensure as a Registered Nurse for MA.
• 2+ years of clinical experience.
• Intermediate level of proficiency with MS Office, including Word, Excel, and Outlook.
• Access to a designated quiet workspace in your home (separated from non‑workspace areas) with the ability to secure Protected Health Information (PHI).
• Reside in a location that can receive a United Health Group approved high‑speed internet connection or leverage an existing high‑speed internet service.
• Ability to travel in assigned regions to visit members in their homes and/or other settings, including community centers, hospitals or providers' offices.
• Access to reliable transportation & valid US driver's license.

• Bachelor's or master's degree in nursing.
• Certified Care Manager (CCM).
• 1+ years of community case management experience coordinating care for individuals with complex needs.
• Experience working in team‑based care.
• Background in Managed Care.
• Ability to utilize an Electronic Medical Record or other electronic platforms.
• Bilingual-Spanish, Cantonese, Mandarin.

• Ability to transition from office to field locations multiple times per day.
• Ability to navigate multiple locations/terrains to visit employees, members and/or providers.
• Ability to transport equipment to and from field locations needed for visits (ex. laptop, etc.).
• Ability to remain stationary for long periods of time to complete computer or tablet work duties.

* All…