Sales Operations Coordinator

Join to apply for the Sales Operations Coordinator role at Covenant Living Communities and Services
.

This key sales position provides assistance to the sales director and the sales team by performing designated sales and marketing support tasks for residential and assisted living levels of care. The role is collaborative across all sales teams in the community. Additionally, this position provides office management, clerical, and receptionist tasks for the sales department. The sales assistant is often the first contact a prospective resident has with the organization, setting the tone of competence, caring, and hospitality.

The position reports directly to the community sales director and is clerical and supportive in nature. The sales assistant respectfully interacts with all residents, family members, visitors, and co‑workers, maintaining a positive customer‑service relationship and practicing honesty and integrity in all aspects of job performance.

Greets all individuals who contact or visit the sales office and provides appropriate information or refers them to the Sales Director or appropriate sales staff (assisted living, skilled care). Responds to requests for information by sending designated letters and brochures, enters inquiry data into the approved CRM sales software, and redirects to the Sales Director and assisted living sales staff pending requests.

Answers incoming calls, directs as appropriate, records messages, and provides requested information when needed. Responds to inquiries from the organization’s website or proxy email by mailing requested information or redirecting to the Sales Director or appropriate assisted living sales staff. Assists or conducts tours of residential and assisted living as directed. Coordinates marketing special events, including preparing and sending invitations, verifying attendance, distributing event forms, scheduling unit tours, and making final preparations for the event.

Prepares orientation packets, move‑in information, phone directory, and name plate for new residents in residential and assisted living. Schedules resident host/hostess. Prepares and takes welcome gifts and area information to the apartment home and places them appropriately.

Provides administrative support to the sales director and assisted living sales staff including preparing correspondence, key reports, memos, tracking apartment extras, preparing apartment finish forms, supporting the occupancy cycle and admission/move‑in process for residential and assisted living. Prepares and organizes applicant files and ensures all required forms are in place including reservation agreements and applicable residency forms.

Maintains a professional, well‑organized office that welcomes prospective residents, their families, current residents, vendors, and other visitors. Keeps department storage areas orderly, maintains an inventory of supplies, orders as needed (office supply inventory, collateral promotional pieces). Utilizes resident volunteers and/or concierge to prepare brochures and applications for distribution.

• Required Degree:
  High school education
• Preferred Degree:
  College or business education

• Minimum of one-year related office experience providing clerical or administrative support.
• Successful experience in a highly visible office with public interaction; experience in sales and/or marketing or healthcare‑related position preferred.

• Knowledge of senior care, senior living lifestyle preferred but not necessary.
• Ability to remain calm in an emergency.
• Complete confidentiality when circulating general information.
• Proficient in Microsoft Office Suite; experience with CRM software a plus!
• Must be able to deal tactfully with staff, residents, family members, visitors, and the public, with an interest in and desire to work with older adults.
• Must be able to deal with the public in a pleasant and professional manner.
• Must be tactful and possess excellent communication skills (written and verbal, English) and be able to communicate effectively with administration, staff, residents and others with whom this position has…