Teller; Member Services Rep - Blount County Floater Market

Teller (Member Services Rep I - Blount County Floater Market)

Job Category
:
Branch

Requisition Number
: TELLE
002493

• Posted:
  November 25, 2025
• Full-Time
• On-site

Blount County Floater Market. Branches served:
Alcoa, Lenoir City, Maryville, Northshore. Possible travel to other branches outside this market.

Our Mission
: to help Members grow financially.

Our Vision
: to be Members’ First Choice for all Financial Services.

We commit to excellent service and professional development opportunities for our team members.

Pay Range
: $18.00 – $20.00 per hour, depending on experience.

• Employer‑paid health and dental insurance premiums
• Accrual of PTO Leave
• Employer‑matched 401(k), 50% match up to 6% of employee contributions
• Employer‑paid Group Life Insurance and Long‑Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union‑wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

• Greet and welcome members professionally; provide prompt, efficient, and accurate service for all transactions.
• Accurately process all teller transactions including deposits, withdrawals, and loan payments within established limits and policy.
• Maintain cash drawer or dispenser with minimal discrepancies.
• Maintain up‑to‑date knowledge of applicable federal and state laws and regulations.
• Perform teller duties such as issuing money orders, processing debit disputes, issuing temporary and cashier’s checks, ordering checks, opening and closing sub‑accounts, and processing stop payments.
• Respond to member requests, problems, and complaints. Answer questions about account issues, products, and services; perform account maintenance.
• Review account information for restrictions and funds availability; provide members with account status information.
• Analyze and research account issues.
• May serve as the branch Membership Officer or Security Specialist; review completed loans and/or titles to ensure accuracy.
• Train to operate the vault and open/close the branch as needed.
• May open new membership accounts.
• May process, close, and disburse consumer loan applications.
• Work as a productive and contributive team member of both the branch and Credit Union to reach goals.
• Meet and exceed members’ expectations while maintaining quick and efficient service.
• Follow Service Standards at all times.
• Counsel members about Credit Union products and services based on their needs; promote those services.
• Educate and assist members with electronic and online services such as online banking, mobile apps, and remote deposit.
• Follow all Credit Union policies, procedures, and regulations.
• Represent the Credit Union professionally (appearance, behavior, performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• Perform all other duties as assigned.

• High school diploma or general education degree (GED). Cash handling and service‑industry experience is strongly preferred.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.