LOA Coordinator III

Benefits LOA Coordinator III page is loaded## Benefits LOA Coordinator III locations:
Maryville, TNtime type:
Full time posted on:
Posted Yesterday job requisition :
JR126439
** Benefits LOA Coordinator III
** The position is responsible for administering company, federal, and state leave programs—including FMLA, ADA, and state-mandated paid leave with a strong emphasis on compliance, accuracy, and customer service. This role serves as a key resource for Team Members, managers, and HR leaders, guiding them through the full leave cycle and ensuring a seamless experience.

The role will manage short-term and long-term disability and life insurance claims for specific business units, liaising with third-party vendors and internal stakeholders to ensure timely and accurate processing. A critical component of this role includes maintaining up-to-date knowledge of applicable laws and regulations, building strong relationships across departments, and leveraging Workday to manage leave workflows, reporting, and data integrity.

This position requires a high level of discretion, attention to detail, and the ability to navigate complex leave scenarios while ensuring compliance with internal policies and external regulations.
** Benefits LOA Coordinator III Duties
*** Administer company, state, and federal leave programs (e.g., FMLA, ADA, state paid leave, personal leave).
* Ensure compliance with all applicable federal, state, and local leave regulations, including timely documentation and reporting.
* Maintain up-to-date knowledge of evolving leave laws and regulations, including state-specific paid leave mandates.
* Provide exceptional customer service throughout the leave cycle to ensure a positive and informed Team Member experience.
* Serve as a subject matter expert and resource to Team Members, managers, and HR leaders regarding leave policies, eligibility, and procedures.
* Consult with Team Members prior to leave regarding policy details, paid time off usage, disability benefits, and return-to-work expectations.
* Coordinate return-to-work processes, including accommodation discussions, in collaboration with HR and management.
* Build and maintain strong relationships with key stakeholders, including HR Business Partners, department managers, and external vendors.
* Partner with internal departments (e.g., Payroll, Benefits, Legal) to ensure accurate and timely leave administration.
* Utilize Workday to initiate, track, and manage leave cases with accuracy and timeliness.
* Ensure all leave-related transactions are processed correctly in Workday, including leave start/end dates, pay adjustments, and benefit changes.
* Monitor system workflows and resolve errors or discrepancies in coordination with HRIS and Payroll teams.
* Generate reports and dashboards to track leave trends, compliance metrics, and case resolution timelines.
* Assist Team Members with filing short-term and long-term disability claims; ensure accuracy and completeness of documentation.
* Liaison with third-party insurance vendors to monitor claim progress and resolve issues.
* Respond to inquiries from Team Members and family members regarding disability and life insurance benefits.
* File life insurance claims promptly and provide compassionate support to beneficiaries throughout the process.
* Ensure compliance with internal policies and external regulations related to disability and life insurance claims.
** Benefits LOA Coordinator III Skills
*** Proficiency in Workday or similar HRIS platforms for processing and tracking leave cases.
* Ability to generate reports, audit data, and troubleshoot system workflows related to leave and benefits.
* Strong Microsoft Office skills (Excel, Outlook, Word, Teams, etc.)
* Working knowledge of short-term and long-term disability and life insurance claim processes.
* Experience coordinating return-to-work and accommodation processes.
* In-depth understanding of federal and state leave laws, including FMLA, ADA, and emerging state paid leave mandates.
* Ability to interpret and apply legal and policy guidance to ensure compliant leave administration.
* Strong interpersonal and communication skills to build relationships with HR leaders, managers, and third-party vendors.
* Ability to explain complex leave policies and procedures clearly to Team Members and stakeholders.
* Experience handling sensitive conversations with empathy and professionalism.
* Proven ability to deliver exceptional customer service throughout the leave cycle.
* Strong organizational skills to manage multiple cases and deadlines simultaneously.
* Attention to detail and accuracy in documentation and follow-up.
* Ability to assess unique leave situations and apply policy and legal guidance appropriately.
* Sound judgment in escalating issues and collaborating with legal or compliance teams when needed.
** Benefits LOA Coordinator III Requirements**
* *
* Education:

** High school diploma or equivalent required.
* ** Years of Related

Experience:

** Minimum 3-5 years of experience…