Advanced IoT Technician | NADXIT Mfg. Supply Chain | 3rd Shift

Advanced IoT Technician | 4022 NADXIT Mfg. Supply Chain | 3rd Shift

Apply for the Advanced IoT Technician | 4022 NADXIT Mfg. Supply Chain | 3rd Shift role at DENSO.

This position will provide in-depth technical support for incidents and will need to engage other support personnel such as IT, additional IoT staff, and Production Engineering groups. You will communicate with internal customers, keeping them informed of the status of the incident and next actions being taken to resolve. You provide support to resolve incidents associated with production OT systems including but not limited to Application, db, server, network, API.

• Utilize in-depth knowledge of IoT applications to analyze and correct problems associated with manufacturing lot trace management system due to incorrect use, input, setup, etc. Determine if problem is code related and if so, escalates to Development staff.
• Clearly and concisely communicate current condition, actions taken and next steps to resolve incident to chain of command and stakeholders using standard communication protocols such as Teams, Outlook, etc.
• Coordinate identification of root cause and countermeasure implementation for prolonged incidents. Report status and completion to chain of command and stakeholders.
• Have access and ability to analyze the necessity and conduct server reboot when needed.
• Using an understanding of overall system components and their interaction, determine when and whom to engage to restore normal production operation, including escalation to development team or other ITDC members.
• Conduct complex searches based on customer requests to provide part information using SQL queries.
• 24/7 on-call emergency support rotation required.
• Up to 15% North America travel required.
• Develop documentation, create training plans, and conduct training for Helpdesk and other support staff.
• Utilize tools such as Sysinternals, Grafana, Graylog to analyze and correct in-house application-specific problems.
• Conduct initial investigation into server issues related to IoT systems and identify and resolve issues with CPU/memory usage and services.
• Coordinate incident resolution activities for IoT systems.
• Create tables for new product in lot trace management systems.
• Proactively and promptly respond to customer Service, Incident, Change, and Problem requests.

• Understanding of manufacturing processes and how these relate to IoT applications such as lot trace management, warehouse management systems, andon systems, etc.
• Possess a strong ability to effectively analyze and repair complex, highly integrated IT/OT systems.
• In-depth understanding of IT/OT infrastructure systems and tools and ability to utilize these to analyze and correct issues related to these systems.
• Excellent written and verbal communication skills.
• Strong commitment to excellent customer service.
• Ability to coordinate activity with other internal groups whose systems are dependent upon or provide input to OT systems.
• Relational understanding and ability to analyze and correct system issues related to API, server, network, gateway devices, db and other devices.
• Knowledge of OT systems utilized in the manufacturing environment as related to IoT data, etc.
• Strong knowledge of networking technologies and terminologies including subnetting, IP addressing, VLANs and troubleshooting.
• Excellent analytical skills with an ability to independently evaluate and develop innovative solutions to complex problems, applying knowledge of specialty area and use of sound judgement.
• Ability to properly use ticketing system to respond to customer requests and appropriately document requests and resolutions.

• High school diploma
• 2 years of similar experience

• Associate’s Degree in a relevant field
• Relevant certifications
• 3+ years experience

3rd shift: 12:00am-8:30a

Entry level

Full-time

Management and Manufacturing

Motor Vehicle Manufacturing