Solutions Administrator

Position Summary

The Solutions Administrator is an entry‑level role that maintains and supports Software‑as‑a‑Service (SaaS) solutions used internally and externally. Responsibilities include system administration, provisioning for projects and repositories, operations and support, maintenance, and research and development to ensure continual innovation of the platform. When solutions are on‑premises, the role is very similar, though the product may be operated internally rather than a SaaS product;

the functions of the role are for the most part the same.

Our Solution Admin Team is the backbone of ERP Tech, ensuring seamless operations and optimal performance across enterprise systems. We specialize in managing, configuring, and supporting ERP solutions that empower the organization to run efficiently and securely.

• Responsible for basic system configurations of one or more solutions
• May or may not be responsible for environment management, including communicating around outages, downtime, access, and availability
• May be responsible for user license compliance and user provisioning
• Supporting member of a team that provides operations and support, system maintenance and research to ensure continual innovation and predictable operations of the solution
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Monitor monthly and quarterly patch release notes for impacts to Clayton’s system and related systems
• Manage Service Requests/Tickets for the platform, including opening, monitoring, escalation and closing
• Create, change, and delete user accounts per request
• Coordinate Release Management activities

• Strong analytical, problem solving and project management skills
• Experience in project management, group facilitation, data gathering, and phases of software life cycle (requirements gathering, design, development, deployment, training, and measuring effectiveness)
• Proficient in Microsoft Office Suite:
  Word and Power Point
• Ability to translate stakeholder requirements into technical specifications that can be used for development and break down technical complexities so that they can be easily understood by business units and end users
• Experience in JIRA preferred, but not required

Clayton is a leading single‑family, values‑driven home builder dedicated to attainable housing, sustainable practices, and creating a world‑class experience for customers and team members. Quarterly profit share bonus program. Onsite gym with variety of classes, wellness, professional and personal development programs and much more! Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00023
Technology