Help Desk Technician

Our client is looking to fill a Desktop Support Technician for their Statesville plant. Candidates will provide assistance and support for incoming tickets through walk up, email, and service desk related to computer systems, software, and hardware. They will support all internal users on site and help with level 1 support for incoming calls and tickets from the helpdesk. They will also be able to work on the infrastructure side - basic routers and switches.

There are several buildings across the campus, a mix of manufacturing and office. This team sits in an office space but will walk a mile or more per day through the buildings, providing a range of troubleshooting and repairs based on ticket load. The ticketing system is Service Desk Plus. 45-50 tickets a week. Zebra printer jams, imaging, troubleshooting, escorting vendors, maintenance.

First level support for production systems- reboots, troubleshooting, network check. Candidates should have strong computer knowledge and hardware troubleshooting abilities as well as the ability to communicate with customers, co-workers, management, and business contacts professionally. Good communication is a huge part of this position. Candidates must be able to communicate effectively with all end users as well as co-workers, executives, and associates in a professional manner.

This candidate should also have strong organizational skills, they must be able to work well with a team, and they must have the ability to learn and pick up new software applications quickly.

Help desk support, Help desk, Troubleshooting, Active directory, Windows, Support, Desktop, Customer service, Hardware, Office 365, Microsoft office

Help desk support,Help desk,Troubleshooting,Active directory,Windows,Support,Desktop,Customer service,Hardware,Office 365,Microsoft office

Experience with thermal printers would be great, as well as prior experience in a manufacturing environment. Good communication is a huge part of this position. Candidates must be able to communicate effectively with all end users as well as co-workers, executives, and associates in a professional manner. This candidate must also have strong organizational skills, they must be able to work well with a team, and they must have the ability to learn and pick up new software applications quickly.

Candidates must also be able to work well in stressful situations, as this is a very fast-paced environment.

Intermediate Level

This is a Contract to Hire position based out of Maryville, TN.

This is a Contract to Hire position based out of Maryville, TN.

The pay range for this position is $21.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical
• dental & vision
• Critical Illness
• Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Oct 16, 2026.

This is a fully onsite position in Maryville,TN.

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