Showroom Customer Service Representative

Showroom Customer Service Representative

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative in Franklin, MA. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. We exist to make our customers’ complex projects simple, successful, and sustainable. Ferguson provides best-in-class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations and a shared purpose of building something meaningful.

Monday - Friday 8:30am-5pm, and one Saturday per month 10am-2pm at the Franklin, MA showroom

• Assist customers on the showroom floor
• Strive to increase knowledge of entire product offering
• Support efforts of Outside Sales Associates
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing
• Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information

• 0-3 years of prior customer service experience preferred
• Knowledge of plumbing fixtures, lighting, and appliances preferred
• Results oriented, able to meet goals, build relationships, and enjoy a team environment
• Excellent communication for phone/in-person sales, time management and organizational skills
• Ambition to succeed and self-motivated
• General digital literacy
• Ability to multi-task
• Passion for customer service
• Ability to learn quickly

This is a commission-eligible role. The estimated total compensation range is $40,000 - $56,000 annually.

At Ferguson, we care for each other and value well-being alongside hard work. Our benefits plans support mental, physical and financial well-being, including health, dental, vision, paid time off, life insurance and a 401(k) with company match, plus additional enhancements such as mental health coverage, gender-affirming benefits, family building benefits, paid parental leave, associate discounts and community involvement opportunities.

Ferguson complies with all wage regulations. Starting wages may be higher in certain locations based on local or state wage requirements.

Ferguson Enterprises, LLC. is an equal employment opportunity employer (F/M/Disability/Vet/Sexual Orientation/Gender Identity). The company is a government contractor that abides by 41 CFR 60-300.5(a) and 41 CFR 60-741.5(A).

• Entry level

• Full-time

• Other

• Wholesale Building Materials
• Design Services
• Retail