Customer Service Representative

Customer Service Representative at Nassco Inc.

Join our Customer Service Team!

Location:

Mason City, Iowa or New Berlin, WI

Type:
Full-Time | Non-Exempt

Are you ready to make an impact and deliver exceptional customer experiences? At Nassco
, we’re passionate about helping our customers succeed—and we’re looking for a Customer Service Representative who shares that passion. If you thrive in a fast-paced environment and love solving problems, this is the role for you!

• Be part of a company that values integrity, teamwork, and customer passion.
• Enjoy a supportive environment where your ideas matter.
• Opportunities for growth and continuous learning.
• Competitive pay and benefits package.

• Provide top-notch customer support via phone, email, and in-person interactions.
• Manage customer orders through multiple platforms, ensuring accuracy and timely delivery.
• Act as a liaison between Sales and internal departments to keep everything moving.
• Research and recommend solutions to customer inquiries, partnering with Purchasing and manufacturer reps.
• Maintain detailed records of customer interactions and transactions.

• High school diploma or equivalent required.
• Minimum of 1 year of customer service experience (call center or account management experience is a plus).
• Strong communication skills and a professional, positive attitude.
• Detail-oriented and organized with the ability to juggle multiple priorities.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Experience in Jan/San, Packaging, or Food service distribution is a bonus.
• Bilingual skills? Even better!

Ready to take the next step in your career? Apply today and join a team that’s committed to excellence!

• Entry level

• Full-time

• Other

• Facilities Services