Patient Access Representative

Patient Access Representative - Full Time - Days

Join to apply for the Patient Access Representative - Full Time - Days role at Trinity Health.

The Patient Registration Representative greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor of charge estimates and collects patient liabilities, and refers appropriate cases to financial counseling for follow‑up and consultation.

May provide escort and directional support to patients, family members and visitors. The incumbent is expected to enhance the patient experience throughout all patient interactions, the majority of which will be face‑to‑face.

Full time

Day Shift

• Registers patients into the EPIC system to create encounters for radiology procedure and orders radiology procedures in Rad Net Information System.
• Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor. Performs activities that are related to registration in a variety of settings and for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, Emergency Department, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab Specimens, etc).
• Prepares patient estimate and informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including copayments, deductibles, deposits and outstanding balances at the point of check‑in. In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt.
• Obtains signed physician orders for all tests and procedures from physicians/offices.
• Prepares identification bracelets and patient s. Obtains/scans patient/guarantor signatures on required forms (, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, etc.). May audit & record the patient's valuables, securing appropriate authorizations, if needed.

• Full Time – Day Shift
• 8:30 am – 5:00 pm

• High‑school diploma required.
• At minimum six months post‑high‑school education preferred.

• Past work experience of at least 1 year within a healthcare provider and/or payer environment, performing patient access and/or customer services activities are preferred.

• Annual assessment of competency is completed every year.
• Must be able to read, write and/or speak English.
• Computer/PC experience/skills are required.
• Typing (40 words per minute) or data entry (50–60 keystrokes per minute) preferred.
• Knowledge of medical terminology desired.
• Excellent communication skills verbal & written, interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer.

• Education Assistance offered
• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater
• Competitive wages; including weekend and night differentials
• Generous paid time off program
• Retirement Savings program with employer match starting on Day 1

The Patient Registration Representative registers patients into the Health Quest system to create encounters for radiology procedure and orders radiology procedures in Rad Net Information System.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.