PC Support Technician

Phases

• Inventory & Assessment: The objective for the inventory & assessment phase is to document all hardware and peripherals so the environment can be assessed and remediated to prepare for Epic Go-Live. The inventory team leaders have an ongoing commitment to manage the inventory schedule to optimize productivity while minimizing any business or end user disruption.

  • Technicians will be responsible for finding and documenting devices in the inventory system.
  • Technicians will provide an individual daily report to project leads as a backup to daily activity reported online.
  • Technicians will be subject to both the hospitals and ambulatory sites for all Inventory and Assessment activities.
  • Schedules will be less structured at the end of the phase as undiscovered devices will be harder to identify and scattered across their footprint.

• Deployment: The objective for the Deployment phase is to install and deploy the newly acquired hardware and peripherals in preparation for Technical Dress Rehearsal (TDR) and Epic Go Live.

  • Scheduling activities are coordinated by the Team Leads.
  • Image, deploy, and install all devices on the daily pick lists.
  • Unbox equipment, break down the packaging materials and dispose of refuse.
  • Technicians provide an individual daily report to their team leads.

• Technical Dress Rehearsal (TDR): TDR phase has two objectives; ensuring the site has capable devices for all Epic required workflows and testing all documented functions.

  • The team will be going around to each department/location and testing every device that will be running EPIC to ensure that the device is EPIC ready.
  • They will be following scripts that provide step by step instructions for testing that particular device for that particular location/department's needs.
  • Attention to detail is key as the team will need to mark items that aren't working as a fail.
  • Marking a device as a fail isn't a bad thing during this phase as it will allow EPIC and workers to identify those items and adjust during this phase to ensure success during Go-Live.

• Go Live Support: Go live support offers last minute deployment, testing, configuration or routing to sites and devices prior to Epic software cut over and production usage. This team is a surge support function for sites once on the software.

  • This activity is more fluid and as such scheduling offers some unique challenges. The demand dictates the total duration and necessity for 24‑hour coverage.
  • Our team will be providing pre and post Go‑Live support.
  • Pre‑Go‑Live support can consist of any post TDR deployments and clean up. Post Go‑Live support will consist of our team providing support for tickets that were open for issues users/departments are having now that EPIC is in the live environment.
  • During Post Go‑Live support our team will move to a 24x7 model. Team members may be moved to shifts on the weekends including 2nd and 3rd shift to provide the appropriate level of support. The team will be notified of schedule changes prior to them happening.

Candidate should have basic computer understanding and troubleshooting skills, and customer service skills as they will be interacting not only with IT staff but the doctors and nurses and will be in close proximity to patients as patient rooms will need to be visited.

This project may require travel between sites. If they do travel, the TEKsystems GS travel policy will be followed for any travel reimbursement.

This is a Contract position based out of Mason City, IA.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Mason City, IA.

This position is anticipated to close on Jan 11, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.