PC Support Technician

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The objective for the inventory & assessment phase is to document all hardware and peripherals so the environment can be assessed and remediated to prepare for Epic Go‑Live. The inventory team leaders manage the inventory schedule to optimize productivity while minimizing disruption.

• Technicians will be responsible for finding and documenting devices in the inventory system.
• Technicians will provide an individual daily report to project leads.
• Technicians will work at both the hospitals and ambulatory sites for all inventory and assessment activities.
• Schedules will be less structured at the end of the phase as undiscovered devices are harder to identify and scattered across the footprint.

The objective for the deployment phase is to install and deploy the newly acquired hardware and peripherals in preparation for Technical Dress Rehearsal (TDR) and Epic Go‑Live.

• Scheduling activities are coordinated by the team leads.
• Image, deploy and install all devices on the daily pick lists.
• Unbox equipment, break down packaging materials and dispose of refuse.
• Technicians provide an individual daily report to their team leads.

Objectives: ensure the site has capable devices for all Epic‑required workflows and test all devices for all documented functions.

• The team will visit each department/location and test every device that will run EPIC to ensure it is EPIC ready.
• They will follow scripts that give step‑by‑step instructions for testing each device for each department/location’s needs.
• Attention to detail is key; devices that aren't working will be marked as a fail.
• Failing a device here allows EPIC and workers to identify and adjust those items before Go‑Live.

Provides last‑minute deployment, testing, configuration or routing to sites and devices before EPIC cut‑over, and acts as a surge support function after Go‑Live. The team takes direction from the command center and can be mobilized for onsite troubleshooting and installation or reconfiguration.

• Activity is fluid; scheduling offers unique challenges. Demand dictates the duration and need for 24‑hour coverage.
• The team provides pre‑ and post‑Go‑Live support.
• During post‑Go‑Live support, the team moves to a 24x7 model with potential weekend shifts and second/third shift coverage.

• Basic computer understanding and troubleshooting skills.

• Customer service skills – interacting with IT staff, doctors, nurses, and patients in close proximity to patient rooms.

• Willingness to travel between sites per the TEKsystems GS travel policy.

Contract position based out of Mason City, IA.

The pay range for this position is $20.00 – $22.00/hr.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Possible benefits (subject to change and elections) include:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available

• Life Insurance (Voluntary Life & AD&D for employee and dependents)

• Short‑ and long‑term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time off/leave (PTO, vacation or sick leave)

This is a fully onsite position in Mason City, IA.

This position is anticipated to close on Jan 11, 2026.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.