PC Technician

Description

Phases:

Inventory & Assessment

The objective for the inventory & assessment phase is to document all hardware and peripherals so the environment can be assessed and remediated to prepare for Epic Go-Live. The inventory team leaders have an ongoing commitment to manage the inventory schedule to optimize productivity while minimizing any business or end user disruption.

• Technicians will be responsible for finding and documenting devices in the inventory system.
• Technicians will provide an individual daily report to project leads as a backup to daily activity reported online.
• Technicians will be required to visit both the hospitals and ambulatory sites for all inventory and assessment activities.
• Schedules will be less structured at the end of the phase as undiscovered devices will be harder to identify and scattered across the footprint.

Deployment

The objective for the Deployment phase is to install and deploy the newly acquired hardware and peripherals in preparation for Technical Dress Rehearsal (TDR) and Epic Go‑Live.

• Scheduling activities are coordinated by the Team Leads.
• Image, deploy, and install all devices on the daily pick lists.
• Unbox equipment, break down the packaging materials, and dispose of refuse.

Technical Dress Rehearsal

TDR phase has two objectives; ensuring the site has capable devices for all Epic required workflows and all capable devices to be tested for all documented functions.

• The team will go around each department/location and test every device that will be running EPIC to ensure that it is EPIC ready.
• They will follow scripts that provide step‑by‑step instructions for testing each device for that particular location or department’s needs.
• Attention to detail is key as the team will need to mark items that aren’t working as a fail.
• Marking a device as a fail isn’t a bad thing during this phase; it allows EPIC to identify those items and adjust during this phase to ensure success during Go‑Live.

Go Live Support

Go live support offers last‑minute deployment, testing, configuration, or routing to sites and devices prior to Epic software cut‑over and production usage. Additionally, this team provides surge support for sites once on the software. The team takes direction from the command center and can be rapidly mobilized for onsite device troubleshooting and installation or reconfiguration.

• This activity is more fluid, and scheduling offers unique challenges. Demand dictates the total duration and necessity for 24‑hour coverage. Shifts are determined per site and taper over time after go‑live.
• Our team provides pre‑ and post‑Go‑Live support.
• Pre‑Go‑Live support can consist of any post TDR deployments and clean‑up. Post Go‑Live support involves addressing ticketed issues users or departments have now that EPIC is live.
• During Post Go‑Live support, the team will move to a 24×7 model. Team members may be moved to weekend shifts, including 2nd and 3rd shifts to provide the appropriate level of support. The team will be notified of schedule changes prior to implementation.

Candidate should have basic computer understanding and troubleshooting skills, customer service skills, and will interact with IT staff, doctors, nurses, and patients. This project may require travel between sites. Travel reimbursement will follow the TEKsystems travel policy.

• Customer service
• Deployment
• Troubleshooting
• Hardware/software

• Customer service
• Deployment
• Troubleshooting
• Hardware/software

Entry Level

This is a Contract position based out of Mason City, IA.

The pay range for this position is $23.00 – $23.00/hr.

Benefits may include, subject to eligibility, Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long‑term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, and Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully onsite position in Mason City, IA.

This position is…