PC Technician

Description

Phases:

Inventory & Assessment
:
The objective for the inventory & assessment phase is to document all hardware and peripherals so the environment can be assessed and remediated to prepare for Epic Go‑Live. The inventory team leaders have an ongoing commitment to manage the inventory schedule to optimize productivity while minimizing any business or end‑user disruption.

• Technicians will be responsible for finding and documenting devices in an inventory system.
• Technicians will provide an individual daily report to project leads as a backup to the daily activity reported online.
• Technicians will be subject to both the hospitals and ambulatory sites for all Inventory and Assessment activities.
• Schedules will be less structured at the end of the phase as undiscovered devices will be harder to identify and scattered across their footprint.

Deployment
:
The objective for the Deployment phase is to install and deploy the newly acquired hardware and peripherals in preparation for Technical Dress Rehearsal (TDR) and Epic Go‑Live.

• Scheduling activities are coordinated by the Team Leads.
• Image, deploy, and install all devices on the daily pick lists.
• Unbox equipment, break down packaging materials and dispose of refuse.
• Technicians provide an individual daily report to their team leads.

Technical Dress Rehearsal (TDR):
The TDR phase has two objectives: ensuring the site has capable devices for all Epic‑required workflows and all capable devices to be tested for all documented functions.

• Team will test every device that will be running EPIC to ensure it is EPIC ready.
• They will follow scripts that provide step‑by‑step instructions for testing the particular device for that location/department’s needs.
• Attention to detail is key as the team will need to mark items that aren’t working as a fail.
• Marking a device as a fail during this phase allows EPIC to identify those items and adjust during this phase to ensure success at Go‑Live.

Go‑Live Support
:
Provides last‑minute deployment, testing, configuration or routing to sites and devices prior to Epic software cut over and production usage. This team provides pre‑ and post‑Go‑Live support and acts as a surge support function for sites once on the software.

• Scheduling is fluid; demand dictates total duration and 24‑hour coverage. Shifts need to be determined per site and then evolve over time after Go‑Live.
• Our team will provide pre‑ and post‑Go‑Live support.
• During Post Go‑Live support the team moves to a 24x7 model, including weekend shifts and 2nd/3rd shift to support users in the live environment.

Candidate should have basic computer understanding and troubleshooting skills, customer service skills as they will interact with IT staff, doctors, nurses, and patient rooms.

Travel may be required between sites. TEKsystems travel policy will be followed for any travel reimbursement.

Customer service, deployment, troubleshooting, hardware/software.

Entry Level.

Contract position based out of Mason City, IA.

The pay range for this position is $23.00‑$23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include medical, dental & vision, critical illness, accident, and hospital coverage, 401(k) retirement plan (pre‑tax and Roth post‑tax contributions available), life insurance (voluntary life & AD&D), short and long‑term disability, health spending account (HSA), transportation benefits, Employee Assistance Program, and time off/leave (PTO, vacation, or sick leave).

Fully onsite position in Mason City, IA.

This position is anticipated to close on Jan 21, 2026.

TEKsystems is an equal opportunity employer and will consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.