Order Processing Technician

Order Processing Technician I

Join to apply for the Order Processing Technician I role at ASSA ABLOY Opening Solutions Americas.

We are looking for an Order Processing Technician to join our Order Management Team located at our manufacturing facility in Mason City, Iowa.

We are growing and there has never been a more exciting time to join us!

• Interpret customer-provided information and construct fully detailed orders satisfying customer, application, regulatory, and manufacturing requirements.
• Perform all duties related to the processing of customer orders with a high degree of accuracy (orders ranging from basic stock to highly configured).
• Interpret hardware templates and prepare detailed drawings for manufacturing requirements.
• Create and/or revise detailed drawings using customer plans and elevations, showing both section and detail views, with annotation and correct dimensions.
• Anticipate, question, and research areas of concern, resolving any engineering issues prior to fabrication.
• Communicate with customers on discrepancies and application conflicts; document all information requests, clarifications, correspondence, and changes using established protocol.
• Provide technical, product application, and problem‑solving support to manufacturing and customers.
• Function well in a team environment in all areas of the business.
• Some overtime is required.
• Perform other duties as required.
• Continually promote a safe and harmonious working environment, demonstrating strict adherence to the ASSA ABLOY Code of Conduct and Health & Safety Policy.

• High School Diploma or GED;
  Bachelor’s degree in Mathematics, Engineering, Business, or a related field preferred.
• Associate’s degree or completion of a technical trade school in Computer‑Aided Drafting, mathematics, or related field strongly preferred.
• Previous experience/exposure to the Door, Building Materials, and/or Hollow Metal industries is highly desirable.
• Complex math and problem‑solving skills required, including proficiency in Algebra and Geometry.
• AutoCAD detailing experience preferred.
• Blueprint/template reading skills required.
• Ability to read and comprehend structural and architectural drawings.
• Strong knowledge of detailing principles of drawings preferred.
• Previous exposure to reading schematics, blueprints, renderings, or architectural drawings is highly desirable.
• Excellent computer skills (Word, Excel, Internet, email, etc.) preferred.
• Proficient verbal and written communication skills.
• Excellent analytical, problem‑solving, organizational, follow‑up, and urgency skills required.
• Must excel working in a fast‑paced environment.

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long‑term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Gym reimbursement
• On‑site Health Clinic
• Discount portal
• Recognition, well‑being, and employee experience programs designed to support and celebrate you throughout your career.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager, at s

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran. We are building diverse, inclusive teams and encourage applications from everyone who can see themselves working with us.