Specialist - Operations; Audit Management

Specialist - Operations (Audit Management)

At Eye Med, we have a unique perspective on vision benefits. By listening and staying curious, we create innovative vision benefits that are a joy to use.

Our mission is to help people see life to the fullest—and our commitment goes beyond vision benefits. Our passionate employees proudly support the One Sight Essilor Luxottica Foundation, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.

Eye Med is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eye‑care industry. Discover more by following us on Linked In.

GENERAL FUNCTION

The Specialist – Audit Management will support Audit Managers through client and regulatory audits. The Specialist will independently manage the audit email inbox, collect data required from cross‑functional team for client audits, and provide necessary information & documentation with respect to client and regulatory audits for all business processes. The Specialist will assist Audit Managers by facilitating client communications and direct inquires, document upkeep & version management, and assist with reporting and audit preparation throughout the year.

The Specialist will also partner cross‑functionally to research, compile, and summarize Eye Med/Luxottica Retail statistics and facts to support client and regulatory audits, along with compiling and organizing supporting documentation.

MAJOR DUTIES AND RESPONSIBILITIES

• Manage the audit email inbox, routing audits requests to the appropriate Audit Manager
• Maintain the Audit Client List and manage the internal staff resource listing to ensure it is up to date and accurate.
• Ensure data is complete and accurate across the audit team tracker, verifying that all audit requests are captured so all client and regulatory audit requests are fully fulfilled by the required deadlines.
• Create and maintain an electronic Audit Knowledge Base to house client related documents and data that is required for all audits. Partner cross-functionally to research, compile, and summarize statistics and facts to support client and regulatory audits, ensuring all data and documents are accurate and up to date.
• Gather information from multiple functions and prepare reports with Key Performance Indicators (KPIs), Performance Guarantees (PGs), and team metrics to satisfy client and regulatory requests.
• Act as the key contacts for client on‑site audits, overseeing scheduling and hospitality during on‑site audits
• Facilitate the completion of questionnaires for Small to Medium‑size Business (SMB) clients
• Provide administrative support to the audit leadership team, including meeting presentations
• Provide support to Managers and Senior Managers in audit preparation
• Contribute to continuously improving audit processes, tools, and practices.

BASIC QUALIFICATIONS

• Bachelor's Degree in a related field or equivalent work experience
• 3+ years of experience in an operations related role
• Analytical approach to process review and results
• Ability to effectively communicate and present information and respond to questions from peers and management
• Collaborative work style with the ability to build partnerships, teamwork, and good working relationships
• Intermediate‑level experience with Microsoft Office Products (Outlook, Word, PowerPoint, Excel, SharePoint)

PREFERRED QUALIFICATIONS

• Experience in a regulated industry

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to…