US Customer Success Associate

[US] Customer Success Associate role at Benchmark Gensuite®

Job Type: Full Time

Location:

Cincinnati, OH

Benchmark Gensuite® enables companies to implement robust, cross‑functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally and across diverse operating profiles.

Join an innovative team that empowers customers to improve safety, reduce environmental footprint, and achieve ESG goals. We provide a culture of diversity, equity, and inclusion and opportunities to work with cutting‑edge technology such as AI, ML, and IoT.

We are seeking a customer‑focused Customer Success Associate to join our team and help drive satisfaction and growth across our existing customer portfolio. In this entry‑level role, you will build and nurture strong customer relationships, identify opportunities for deeper engagement, and ensure a positive experience throughout the customer journey. The ideal candidate has strong communication skills, the ability to manage multiple priorities, and a willingness to travel occasionally for on‑site meetings.

• Drive customer satisfaction and growth among a portfolio of existing customers.
• Continually grow existing customer relationships by identifying new business or growth opportunities.
• Design, plan, and coordinate program activities to drive program success and participation.
• Manage multiple priorities and activities for clients while collaborating with delivery teams to ensure a positive experience.
• Collaborate with customers and Benchmark team members to support projects, pilots, renewals, and expansion opportunities.
• Develop an understanding of Benchmark’s SaaS offerings to inform the growth process and product roadmap.
• Collaborate with customers on‑site or host them at the company’s local office for in‑person meetings and project discussions.
• Attend quarterly meetings at the company’s headquarters to align with the broader team.
• Maintain a flexible schedule to accommodate travel and customer meeting requirements.

• Bachelor’s degree required.
• Strong interest in building a customer‑success, SRM, or account‑management career.
• Internship experience in a related field is a plus.
• Proficiency with Microsoft Office Suite, including Excel and PowerPoint.
• Flexibility, adaptability, and the ability to prioritize, execute projects, and manage time effectively.
• Empathetic, customer‑first attitude.
• Experience with SaaS preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to adapt to changing schedules and environments.

• Travel is sometimes required to visit customer sites or host customers at the company’s office, attend conferences, or represent Benchmark at trade shows.
• Travel expenses will be reimbursed according to the company’s travel policy.

Questions about the position? Please contact our HR Team, at

Senior level:
Entry level |

Employment type:

Full‑time | Job function:
Management and Manufacturing | Industries:
Software Development

Benefits include annual bonus programs, regular team‑building events, off‑cycle reviews, volunteer groups, and a supportive, inclusive culture.