Project Coordinator - Market Solutions

Position: Project Coordinator - After Market Solutions
Position:

Project Coordinator - After Market Solutions

Location:

Mason, OHJob :

1373

# of Openings:

0

Makino is a world leader in metal-cutting and machining technology.  As a leader in advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market.  When companies make the parts that matter for automotive, aerospace, medical, die-mold and other industries worldwide, they make them with Makino. SUMMARY: The Aftermarket Solutions Project Coordinator is an operational support role within the Aftermarket Solutions group, This is a hybrid position working 3 days in office at the corporate office in Mason, OH.  

ESSENTIAL DUTIES & RESPONSIBILITIES Act as a direct and single point of contact with customers seeking solutions regarding retrofit options and lifecycle services

Provide technical consultation that optimizes the customer buying experience and finds the best solution to their needs

Define the scope, cost, and delivery of their request

Create formal quotes to include project scope and itemized descriptions of services, materials, and parts with prices

Secure the business with verification and acknowledgement of customer Purchase Orders to Quote Coordinate project execution including logistics and technical information to make the project successful

Continuously monitor, identify, and manage jobs that are progressing beyond original scope of work regarding cost, quality, and delivery

Adjust schedules, targets and financial considerations on each project as needed

Collaborate with customers, internal and external resources in finding best-fit solutions to reach swift resolution of issues that arise

Coordinate the implementation of aftermarket solutions activities including responsibility for set-up of RID/Tasks, coordinating any logistics of technicians, materials and parts required for successful project execution

Perform periodic on-going project review to assure continued alignment between proposal, customer purchase order and deliverables

Create and maintain project records to include quote worksheets, formal quotes, customer POs, along with any associated communications between internal, external resources and customer

Mediate and settle any customer disputes regarding price, quality and delivery as required

Utilize the company enterprise business system, intranet site, and Customer Support database to coordinate the sale, logistics of Goods and Services required for each project Participate in recurring project status and departmental financial meetings

Generate new sales opportunities through lead follow-up, cold calls, and focused marketing efforts

Attend and provide updates in weekly Customer Support scheduling meetings providing updates to on-going activities and future requirements.

Participate in customer satisfaction feedback analysis and continuous improvement efforts

Participate in interdepartmental process development as part of continuous improvement efforts

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required:

Experience in developing, organizing, and managing projects end-to-endAble to complete multiple assignments running concurrently with attention to detail and a high degree of accuracy

Ability to prioritize activities considering the influence on short- and long-term relationships with customers and the impact these have on company performance

Strong interpersonal skills including tact, diplomacy, and customer relations with a professional demeaner while interacting with a broad range of people from technicians to engineers, from senior administration to procurement professionals.

Demonstrated ability to write clear and concise reports and…