Student Operations Leader

About Crossroads Crossroads Church is a growing multi-site, interdenominational church. Our sites are currently located in Ohio and Kentucky, with plans to expand to additional cities. We also have an online presence that serves thousands of people who aren’t located near one of our physical sites.

We believe the story of Jesus' redemption is the greatest story ever told, and that's why we embrace creativity, adventure, authenticity, and tenacity to share this story with the world.

Our desire is to model our staff and church community after the church in Revelation, where people of all nations, tribes, and tongues are worshiping and working together. We’re not there yet, but it’s what we’re working toward with every hire and every person who walks through our doors.

Job Summary The Site Students Operations Leader plays a pivotal role in providing leadership, coordination, and oversight for all operational aspects of Student Ministry. This includes weekly service logistics, volunteer coordination, event execution, resource management, hospitality, and onboarding systems. The Operations Leader ensures every student, volunteer, and parent experiences a smooth, welcoming, and mission-aligned ministry environment.

Principal Duties and Responsibilities Oversee all operational aspects of weekly student ministry gatherings — including logistics, setup and teardown, supplies, and scheduling — ensuring smooth, consistent execution.

Lead the Connections Team, which includes hospitality and first impressions, to create a warm, organized, and welcoming atmosphere for students, parents, and guests.

Own the onboarding process for new students, parents, and volunteers, helping people move from first-time visitors to fully connected participants.

Plan and execute special events within Crossroads Students, managing all logistics, hospitality, and communication with relevant teams.

Recruit, schedule, train, and support volunteers serving in operations, hospitality, and event roles, fostering a strong culture of ownership and excellence.

Maintain effective communication systems to keep volunteers, students, and parents informed and aligned.

Collaborate with ministry leaders and staff to align systems, share resources, and create cohesive, high-quality experiences.

Evaluate and improve operational systems, identifying bottlenecks or inefficiencies and implementing solutions to enhance impact.

Uphold the mission and values of Crossroads, modeling spiritual maturity, reliability, and a heart for serving others.

Education Requirements High School or equivalent.

Experiments/Skills Requirements Strong organizational, administrative, and project management skills.

Excellent communication, problem-solving, and relational skills.

Experience leading and developing high-capacity volunteers.

Gifted in hospitality — naturally warm, welcoming, and detail-oriented.

Self-starter with a teachable spirit and strong follow-through.

Able to manage multiple priorities in a fast-paced environment.

Capable of seeing the big picture while executing detailed plans.

Performs effectively under pressure and time constraints.

Physical Requirements Must be able to walk up to 5 miles and perform physical tasks such as standing, climbing, lifting, pulling, carrying, reaching, and stooping as required.

Must be able to lift 25–50 lbs.

Scheduling/Travel Requirements Must be able to work a flexible schedule, including weekdays, weekends, and other high-impact events ssroads Staff Qualities Qualities all staff teammates should exhibit:

Mission Oriented:
Committed to the Crossroads mission and expectations in the staff “I Promise” document, including using the Bible as the ultimate standard of truth, practicing spiritual disciplines, tithing, and pursuing…