Administrator- Operations

Select how often (in days) to receive an alert:
Create Alert

At Eye Med, we have a unique perspective on vision benefits. By listening and staying curious, we create innovative vision benefits that are a joy to use.

Our mission is to help people see life to the fullest—and our commitment goes beyond vision benefits. Our passionate employees proudly support the One Sight Essilor Luxottica Foundation, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.

Eye Med is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on Linked In.

GENERAL FUNCTION

The Operations Administrator supports Eye Med’s Policy & Procedure, Business Continuity, and Vendor Management programs, helping to advance key operational and strategic objectives. This role partners with cross-functional teams to maintain program integrity, support requirements, and ensure consistent, efficient delivery across all three functional areas. This role also partners directly with our vendors to foster strong and collaborative relationships. Assignments include but are not limited to leading the annual review cycle for the Policy Program;

supporting the analysis and documentation of business processes to determine how Eye Med can continue to operate during a business disruption; and representing all teams in responding to audits, requests for proposals, and client implementations.

MAJOR DUTIES AND RESPONSIBILITIES

• Support and maintain core program activities across Policy & Procedure, Vendor Management, and Business Continuity.
• Compile and report program metrics across Policy & Procedure, Vendor Management, and Business Continuity.
• Respond to audits, RFPs, and client implementations, ensuring timely, accurate information and consistent program representation.
• Support training and awareness initiatives to promote understanding and compliance with program requirements.
• Develop and maintain internal work instructions and process documentation.
• Identify and execute continuous improvement opportunities to enhance program efficiency and effectiveness.
• Assist in preparing presentations, reports, and materials for leadership and committee communications.
• Support creation and distribution of forms, attestations, surveys, and required documentation for internal teams and vendors.
• Partner with cross-functional teams to support the policy and procedure document lifecycle, including redline requests, periodic reviews, and approval workflows.
• Collaborate and perform outreach to internal cross-functional team and vendors to support vendor management activities (e.g., Vendor diversity, Security Library, onboarding/offboarding vendors).
• Perform vendor threat monitoring and coordinate vulnerability outreach efforts with vendors.
• Assist in the coordination of annual Vendor Risk Assessments, including but not limited to preparing and compiling questionnaires, system input, and response tracking.
• Support the development, maintenance, and testing of Business Continuity Plans (BCPs), including documenting business processes to ensure readiness.
• Maintain and support program repositories, including but not limited to audit documentation, vendor records, and reference libraries (e.g., Frequently Asked Questions, contracts, contacts, citations, acronyms, definitions, archives, document control lists)

BASIC QUALIFICATIONS

• Bachelor's Degree or equivalent work experience.
• 3+ years of…