Customer Service Representative in MASON OHIO

Benefits:

• 401(k) matching
• Competitive salary
• Paid time off
• Training & development

Join Alpha Graphics in Mason, OH as a Front Counter/Customer Service representative where you'll be the first point of contact for our valued clients. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences.

• Greet and assist customers at the front counter with a friendly and professional demeanor.
• Process customer orders and provide accurate estimates for print, signage and design services.
• Answer phone calls and respond to customer inquiries promptly and effectively.
• Monitor company email account and respond accordingly.
• Maintain a clean and organized front counter area to enhance customer experience.
• Collaborate with production staff to ensure timely order fulfillment.
• Handle credit card transactions.
• Promote special offers and services to enhance sales and customer engagement.
• Support marketing initiatives by distributing promotional materials and flyers.
• Monitor Invoca inbound lead tracking tool.

• High school diploma or equivalent; additional education in customer service is a plus.
• Proven experience in a customer service or retail environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and work efficiently in a fast-paced setting.
• Familiarity with print and design services is advantageous.
• Proficient in basic computer applications and point-of-sale systems.
• Positive attitude and a passion for helping customers.

Alpha Graphics has been a leader in the printing and marketing industry for over 40 years, providing high-quality services to businesses in Mason, OH. Our customers love us for our commitment to excellence, while our employees appreciate our supportive work culture and opportunities for growth.