Customer Service Specialist; Mason, Ohio Office

Customer Service Specialist (Mason, Ohio Office)

Join WEX as a Customer Service Specialist in our Mason, Ohio office. Engage with customers over the phone and via email, answer inquiries about products, deliver high-quality service, guide customers, and maintain confidentiality.

Hybrid Work Arrangement

• Hybrid opportunity: 2 days per week in the office, 3 days remote.

• Assist customers by answering questions, resolving issues, and providing education on services.
• Answer 40-60 inbound phone calls per day.
• Navigate and effectively use 10-15 different systems simultaneously.
• Multitask across multiple platforms during each call.
• Deliver clear communication while providing accurate answers and solutions.
• Educate customers on additional options or features accordingly.
• Respond accurately to email inquiries, maintaining proper language, grammar, and spelling.
• Adhere to confidentiality guidelinesli>
• Conduct thorough research to investigate all inquiries using available reference materials.
• Achieve or exceed established customer service standards and goals.
• Maintain product knowledge and actively participate in ongoing departmental training and education.
• Provide additional training to team members when necessary.

• High School Diploma or GED.
• Proficiency with computers is required.
• Access to high-speed internet via an ethernet cable is required.
• Previous exposure managing a steady flow of incoming calls.
• Strong customer service and/or call center background is preferred.

Pay range: $16.00 - $21.00.