Customer Service Representative- Mason, OH

Employment type: Contract

The Customer Service Representative provides telephone and email support for Luxottica Retail's North American Contact Center (NACC).

• Communicate effectively and professionally with customers via phone, email, and potentially live chat.
• Investigate and answer customer inquiries regarding orders, returns, shipments, products and overall customer service.
• Explain pricing and insurance benefits.
• Place outbound telephone calls or compose outbound emails to follow up with customers who have issues or concerns.
• Use upsell and cross-sell techniques to maximize revenue.
• Partner with doctors to ensure prescriptions are valid.
• Schedule eye exams for patients of doctors next to Lens Crafters, Pearle Vision, Sears Optical and Target Optical.

• Must have open/flexible availability to adapt to a floating work schedule.
• Must exhibit excellent customer care, phone, communication and writing skills.
• Must be able to calculate figures and amounts.
• Knowledge of basic Microsoft applications and the ability to learn other computer software applications.
• Must be willing to utilize excellent customer service skills — demonstrated by high quality scores.
• Must be able to adapt to evolving policies, procedures, and systems.
• Must have strong organizational skills with the ability to coordinate and prioritize multiple tasks.

• Previous experience with consultative sales in an optical store setting is highly preferred.
• Demonstrated outstanding sales skills.
• Previous online chat experience is highly preferred.
• Must not currently be on corrective action.

Start Date: July 17, 2017

Duration: 6+ months with possibility for permanent role

Location: 4000 Client’s Pl, Mason, OH 45040, USA

Shifts: 11:00 AM – 3:00 PM; 11:00 AM – 7:00 PM; 12:00 PM – 9:00 PM; 1:00 PM – 10:00 PM; 3:00 PM – 11:00 PM

Pay Rate: $13.62 per hour on W-2