Customer Service Representative in MASON OHIO

Customer Service Representative in MASON OHIO

Join to apply for the Customer Service Representative in MASON OHIO role at Alpha Graphics

Join Alpha Graphics in Mason, OH as a Front Counter/Customer Service representative where you'll be the first point of contact for our valued clients. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences.

• 401(k) matching
• Competitive salary
• Paid time off
• Training & development

• Greet and assist customers at the front counter with a friendly and professional demeanor.
• Process customer orders and provide accurate estimates for print, signage and design services.
• Answer phone calls and respond to customer inquiries promptly and effectively.
• Monitor company email account and respond accordingly.
• Maintain a clean and organized front counter area to enhance customer experience.
• Collaborate with production staff to ensure timely order fulfillment.
• Handle credit card transactions.
• Promote special offers and services to enhance sales and customer engagement.
• Support marketing initiatives by distributing promotional materials and flyers.
• Monitor Invoca inbound lead tracking tool.

• High school diploma or equivalent; additional education in customer service is a plus.
• Proven experience in a customer service or retail environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and work efficiently in a fast-paced setting.
• Familiarity with print and design services is advantageous.
• Proficient in basic computer applications and point-of-sale systems.
• Positive attitude and a passion for helping customers.

Alpha Graphics has been a leader in the printing and marketing industry for over 40 years, providing high-quality services to businesses in Mason, OH. Our customers love us for our commitment to excellence, while our employees appreciate our supportive work culture and opportunities for growth.

Entry level

Full-time

Other

Printing Services