Client Services Specialist-RTG

Client Services Specialist-RTG (Inhabit®) About Inhabit

Inhabit is a software company serving the residential and vacation property management industries. It delivers best‑in‑class software solutions while fostering industry‑leading innovation and collaboration. Powered by a diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities.

Inhabit’s private‑equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These partners support the company’s commitment to property‑management software solutions.

Rental Guardian, the leading Insure Tech partner for the vacation‑rental industry, is looking for a Client Service Specialist to assist our customers and their travelers while providing world‑class customer service. The ideal candidate possesses a positive attitude, outgoing personality, energetic, efficient, innovative mindset, and willingness to rise to new challenges.

• Walk clients through the process of onboarding using the company’s software platform.
• Handle client requests for support or guidance in navigating our systems; this involves an estimated 20–30 outbound calls per day.
• Assist the Claims Manager with adjudicating claims.
• Lead process‑improvement initiatives; working with customers and employees to identify problems and advise on possible solutions.
• Log and keep records of customer and employee queries; ensure that each support issue and resolution is adequately documented and entered into the ticketing system.
• Maintain self‑help documents up to date with the newest processes to allow customers and employees to resolve issues independently before escalation.
• Test software and notify the team of any bugs or glitches.
• Resolve customer issues in a timely and professional manner; always striving for best‑in‑class service.
• Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution.
• Periodically review support logs; track performance and identify trends, anomalies, and opportunities for improvement.
• Assist in the Q&A process of new releases of our software.
• Additional duties as assigned.

• 1–2 years of customer service experience.
• Intermediate level Microsoft Suite (Excel skills required).
• Strong problem‑solving skills and willingness to take initiative; self‑motivated.
• Comfortable presenting technical information, giving online demos, and proficient in the online scheduling system.
• Exceptional verbal and written communication skills.
• Professional phone support with a focus on customer resolution and satisfaction.
• Desire to build strong working relationships with internal stakeholders and external customers.

Type:
Hourly, Non‑exempt, Full‑time

Location:

Pawleys Island, SC

• Competitive Pay
• Health Insurance:
  Medical, Dental, Vision, and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401(k) with discretionary company match)
• Short‑ and Long‑Term Disability
• Company‑paid $25,000 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Inhabit is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.