Customer Service Representative

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Our client, one of the leading pharmaceutical companies, is currently seeking several Customer Service Representatives for their Mason, OH location.

• A competitive hourly pay rate with weekly checks
• Online continuing education via the Kelly Learning Center
• Several employee discounts and more!

• Receive and place telephone calls, emails and faxes. Perform data entry and use software programs.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Document all calls and evaluate each account to determine if further research is necessary.
• Provide world‑class service to our customers in an accurate, efficient, and professional manner.
• Meet productivity standards as set forth by the management team, and identify and report trends in call drivers to management.
• Perform tasks with close attention to accuracy, independently, subject to practices and procedures.
• Demonstrate documentation abilities to capture details of customer interactions. Work with team metrics and meet/exceed them.
• Previous experience desired: call center environment, solid interpersonal customer service and interaction.

• High School Diploma or equivalent
• Prior Reimbursement (Billing/Collection) experience preferred
• PC Skills including Microsoft Outlook, Excel, Word and Internet
• Detail oriented and strong organizational skills
• Self‑starter and team player
• Focus on quality and service
• Demonstrated ability to meet multiple deadlines and manage a heavy workload
• Integrity to handle sensitive or confidential information is critical.

Must be available between the hours of operation; need to be very flexible as the shift will be assigned to the contractor (available 7 days a week between the hours of 6:00 am–10:00 pm). Training is the first 5 weeks of the class. Site is open from 6:00 am to 10:00 pm, 7 days a week. Most shifts are 1:30 pm to 10:00 pm. Weekend work expected.

Why is this a great opportunity? The answer is simple… working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges, this is the job for you, so be quick and apply now!