Certified Specialty Pharmacy Technician; CPhT - Mason Service Center
Listed on 2026-01-12
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Healthcare
Pharmacy Technician
Certified Specialty Pharmacy Technician (CPhT) – Mason Service Center
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
Reports to: Specialty Pharmacy Operations Manager
The Specialty Pharmacy Technician is responsible for supporting standardization and optimization of specialty pharmacy services across Bon Secours Mercy Health. The role involves performing the basic duties of a specialty pharmacy technician in all designated sites, including prescription data entry, and communicating and coordinating with all parties necessary to ensure timely shipping and delivery of specialty medication prescription orders. The technician assists the pharmacist to fill prescriptions, select, assemble, and place medications for specialty services and encompass a variety of activities within the specialty pharmacy.
EssentialJob Functions Prescription Processing
- Process prescription information in the computer system.
- Assist in complete and accurate billing of third‑party payer plans.
- Ensure accurate and safe processing of prescription information.
- Review patient profile for accuracy.
- Receive prescriptions from patients and gather customer information per department policy.
- Document appropriately and maintain updated patient charts.
- Assist customers with prescriptions and/or other products.
- Complete specialty orders to meet customer needs.
- Respond to customer/co‑worker questions or concerns in a customer‑focused manner.
- Prepare prescription drug therapy for patients in an accurate and timely fashion in accordance with all legal requirements, regulatory agencies, and Bon Secours Mercy Health policy.
- Ensure refill dates are documented to prevent patient missing a dose.
- Assist the pharmacist in identifying patient problems and issues.
- Order, receive, maintain, and stock inventory and supplies from various vendors.
- Verify items against prescription labels.
- Deliver items to appropriate individuals or business units.
- Follow all policies and procedures related to shipping and proper medication storage.
- Monitor expiration dates and manage product returns as necessary.
- Coordinate delivery of medications, supplies and equipment to patients or other areas as assigned.
- Complete order taking, verifying proper information.
- Listen to customer concerns.
- Answer phone calls, faxes, and computer requests in a timely manner.
- Cross‑train and cover all department technician areas assigned.
- Train other staff members and students as needed.
- Assist in maintenance of the pharmacy to reflect a clean and well‑stocked condition on a daily basis.
- Verify patient insurance coverage.
- Assist patients in working with insurance companies.
- Research to optimize patient‑specific and drug‑specific copay assistance.
- Provide recommendations on additional funding sources.
- Verify insurance information and level of coverage.
- Inform patient of pharmacy benefits coverage.
- Assist patient with the specialty pharmacy process for non‑participating pharmacy for patient ease in out‑of‑network situations.
- Communicate with internal departments and external specialty pharmacies to ensure customer needs are met.
- Evaluate delivery requirements and ensure timely and accurate delivery.
- Proactively communicate with patients when there are delivery delays.
- Determine best method of delivery with relationship to location and time constraints.
- Coordinate receipt of all shipments.
- Live the values of dignity, integrity, service, and compassion.
- Support the mission/vision.
- Speak positively about Bon Secours Mercy Health.
- Choose to make Bon Secours Mercy Health a better place.
- Provide feedback for continual process improvement.
ExCPT Certification provided by the National Health Career Association or Pharmacy Technician Certification Board (PTCB) certification and registration with State Board of…
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