Intake Coordinator

Intake Coordinator – Local Infusion, Mason, OH

$24.00/yr - $25.00/yr

Local Infusion is a venture‑backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. Our focus on patient experience, technology, and clinical integration allows us to deliver a differentiated care model that leads to lower costs for patients and enhanced outcomes. Through a blend of patient‑centered design and a people‑first team culture, Local Infusion puts the “local feel” of community, comfort and connection back into the patient and provider experience.

At our care centers, all patients—and our team—can feel truly supported, every step of the way.

• Ownership – Takes initiative, being accountable and caring about the outcome
• Excellence – Do what it takes to raise the bar, being an example for our colleagues, patients and partners
• Curious & Inquisitive – Always seek to gather information and knowledge, and understand the way
• Find A Way – There will be obstacles, but we find a way, even when there isn’t a defined road forward
• It’s a Marathon, not a Sprint – We have large problems to solve, and they won’t be solved overnight. We are persistent every day.
• Urgent – We move quickly and with purpose. Patients are waiting, and our work matters.

• Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation
• Liaise with referring providers to obtain documentation necessary for treatment, and communicate status of their patients
• Communicate referral process and status to patients in a customer‑centric way
• Openly communicate with referring/prescribing providers
• Assist in maintaining medical inventory and office supplies
• Receive a dedicated 6‑week training plan to help you succeed in your role

• Passion for patient care, and delivering exceptional patient experiences
• Health care experience required
• Prior experience in infusion is preferred
• Insurance prior authorization experience
• Medical terminology experience
• Overall medical insurance experience
• Ability to quickly grasp new apps
• Strong familiarity with Electronic Health Records (EHR) systems

Local Infusion is a respectful and upbeat team united by our mission of shaping the way specialty infusion care is delivered. We are highly ambitious, but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies.

• Salary starting at $25/hr
• Medical, dental, and vision insurance through our employer plan
• Short‑ and long‑term disability coverage
• Matching 401k
• 15 days PTO – and we want you to take it!
• Competitive paid parental leave and flexible return‑to‑work policy

Local Infusion is an Equal Employment Opportunity (EEO) Employer.