VP, Reporting & Analytics – Patient Services

VP, Reporting & Analytics – Patient Services

The Vice President, Reporting & Analytics, Patient Services is a key member of EVERSANA's Patient Services Reporting & Analytics leadership team, responsible for leading the strategy, development, and delivery of reporting and analytics solutions that drive value for clients, patients, and the organization. This leader advances data-driven offerings, supports business development efforts, and collaborates across teams to deliver actionable insights, scalable solutions, and measurable outcomes for Bio Pharma clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Accountable for developing reporting, analytics, and insights solutions for EVERSANA's Patient Services clients, delivering measurable performance and value against established SLAs and KPIs.
• Leading a team of analysts, both onsite and offshore, in the development and delivery of actionable reporting, analytics, and insights. Responsible for conducting data deep dives and root cause analyses to identify and help resolve access, affordability, and adherence challenges throughout the patient access journey.
• Supporting clients and business partners through operational excellence, strategic thinking, effective decision-making, and organized project prioritization and execution. Providing a clear strategic vision and roadmap for delivering innovative, actionable analytics solutions.
• Serving as a trusted thought partner, consulting within a matrixed environment and collaborating with Patient Services leaders across Client Services, Operations, Product, Innovation, Data, and IT to drive timely, accurate, and comprehensive solutions and outcomes.
• Contributing to a portfolio of clients and projects, providing strategic input and expertise in driving data services strategy and execution.
• Supporting business development efforts and maintaining the health of existing client accounts through active participation in the development and review of pitches, proposals, and client presentations.
• Serving as the Reporting and Analytics lead for Patient Services pitches, proposals, and marketing initiatives.
• Contributing to the development of scalable best practices, processes, and product offerings for the Patient Services Analytics team and cross-functional partners.
• Promoting understanding of how Reporting and Analytics support broader program objectives and drive client ROI by partnering closely with Patient Services stakeholders to ensure solutions meet the needs of clients, partners, and patients.
• Developing and delivering effective, persuasive presentations that demonstrate the value of Reporting and Analytics offerings to client teams, business development leaders, and internal stakeholders.
• Identifying and translating data-driven insights into strategic recommendations, solutions, and offerings that support business growth and P&L objectives.
• Collaborating with product owners to ensure applications and solutions meet business needs.
• Collaborating with technical resources to identify and document technical requirements, dependencies, and constraints.
• Writing acceptance criteria and collaborating with QA team to ensure test plans address all requirements.
• Creating user experience deliverables including wireframes and navigation flows.
• Demonstrating a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.…