SAP Functional Analyst-Level 3-CRM

Requisition Number: 239820

Job Description Cintas is currently looking for an SAP Functional Analyst-Level 3 to support the CRM area.

Key Responsibilities:

Lead and participate in gathering requirements, designing solutions, and providing expert guidance to stakeholders. Collaborate with business teams to analyze current processes and recommend enhancements, including evaluating system options, risks, costs, and benefits. Ensure system configurations and implementations align with the overall IT strategy and business objectives. Identify, recommend, and execute complex configuration solutions, including full lifecycle configuration and maintaining up-to-date documentation.

Set testing strategies for modules and oversee end-to-end integration testing to ensure system quality and performance. Participate in the delivery of projects and releases, as well as troubleshoot and resolve complex system incidents. Maintain advanced functional knowledge of CRM configurations by staying current on industry trends, future enhancements, and best practices. Gain hands-on experience with CRM systems running on HANA, participate in new projects, and provide ongoing support for integrated solutions across SAP and non-SAP modules such as ECC, EM, MDG, Hybris, and Microsoft Dynamics 365.

Work with advanced data integration including CRM connections to Data Lake and SAP Analytics Cloud (SAC), and contribute to S/4

HANA implementation and support initiatives on the team's roadmap.

Skills/Qualifications

Required:

High school diploma/GED required;
Bachelor’s degree, preferred Minimum 5 years of experience in SAP CRM gathering requirements, including configuring and customizing in CRM Service Minimum 3 years of experience in Ibase, SAP CRM Contracts, Service Orders, SAP CRM Middleware Minimum 1 full lifecycle implementation in SAP CRM

Experience with SAP CRM 7.0 best practices in areas of CIC, Sales and Service and Functional Configuration experience in Account and Contact Management, Organizational Management, Transaction Types & Item Categories, Partner Determination Procedures, Action Profiles, Status Management, Data Management, Text Management, Categorization schema, ERMS, Pricing, Products, Middleware Monitoring and CRM WEB UI Configuration of Business Roles, Work Centre’s, Navigation Profiles, Technical Profiles, Transaction Launcher, etc.

Experience with CRM – ECC integration for Product, Customer & Contact, Pricing, Transactions and Employee data

Experience with understanding of ABAP code and debugging skills Experience communicating technical and business issues/solutions to all levels of management Preferred:  

Experience with S/4

HANA and SAP FSM, preferred  Experience in Sol Man - ChaRM, preferred Experience in complex SAP environments, supporting multiple SAP components, preferred Experience working on customer FIORI and customer Mobile applications, preferred Benefits Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops,…