Banking Center Manager - Mason

Banking Center Manager - Mason

Apply for the Banking Center Manager role at Wes Banco
. This full‑time, office‑based position is 100% in office and the employee will work full time in a designated Wes Banco location. The position is located in Mason, Ohio.

Drive employee engagement by creating a positive work environment that inspires, motivates, and recognizes exceptional performance. Lead relationship‑building efforts, oversee operations of a full‑service banking center, and ensure staff training and development to deliver excellent customer service. Direct overall sales and service initiatives, proactively interact with customers, and conduct outside sales to prospect new business and retail clients. Participate in community service initiatives.

Ensure policies, procedures, and security measures are followed and assist in hiring, supervising, training, and coaching staff to achieve bank service, sales, and operational objectives.

• Excellent customer service
• Business development (inside and outside)
• Community service
• Sales management
• Operational oversight
• Effective communication of pertinent information to the Banking Center team

• Model the standards of the Bank's Mission, Vision, and Pledge at all times.
• Assess the financial needs of clients and make appropriate recommendations.
• Consistently meet and exceed sales goals for loans, deposits, partner referrals, and profitability.
• Promote a sales culture and ensure staff receive proper management, coaching, and training.
• Communicate team goals and adjust individual goals to meet sales objectives.
• Lead the development of small business banking opportunities through calling, originations, or referrals.
• Contribute to branch consumer production and growth to achieve budgeted results.
• Set priorities, delegate responsibilities, and ensure implementation of activities.
• Promote company products and services in the community.
• Handle operational aspects, including audits, reports, control accounts, cash levels, and overall cash management.
• Participate in recruitment and selection and provide training, coaching, and development.
• Conduct consistent sales and staff meetings as directed by leadership.
• Communicate expectations, evaluate performance, provide coaching, and recommend salary increases or promotions.
• Represent the bank in local service clubs, community groups, and civic or non‑profit organizations.
• Provide customer service and resolve banking matters professionally.
• Build successful relationships with internal partners and give constructive feedback.
• Use judgment and follow guidelines while seeking assistance when needed.
• Maintain security controls to protect the office against fraud and unnecessary risks.
• Educate staff on policies and ensure adherence.
• Maintain confidentiality of employee and customer information.
• Support the banking center by answering telephone calls and handling additional duties as assigned.

• Direct, coordinate, and evaluate the banking center staff.
• Foster teamwork across lines of business.
• Carry out supervisory duties following organizational policies and applicable laws.
• Evaluate performance, reward, discipline, and resolve complaints.
• Recruit, interview, hire, coach, and train staff.

• Planning, assigning, and directing work.
• Compliance with banking regulations, laws, rules, and procedures.
• Proficient in Microsoft 365 and Banking Software/Digital Services.
• Ability to read and interpret business periodicals, procedures, and regulations.
• Strong written and oral communication, report, and manual production skills.
• Apply common sense to follow written or oral instructions.
• Handle problem situations with concrete variables.
• Extensive product knowledge for selling and cross‑selling performance.
• Excellent organizational skills, multitasking, and flexibility.
• Proven ability to generate new financial relationships through outbound calling and networking.
• Effective interaction with retail and commercial customers, and clear verbal and written communication of concepts.
• Required to obtain Nationwide Mortgage Licensing System (NMLS) registration within 30 days of hire.
• Ability to lift and carry up to 25 lbs.
• Must be available to work all hours of operation.

• High School Diploma Required;
  Bachelor's Degree Preferred.
• Supervisory or proven leadership experience required.
• Banking, cash handling, sales, and customer service experience or equivalent combination of at least two years of related experience.
• Strong consumer lending skills preferred; solid understanding of small business lending preferred, including preliminary review of financial statements, tax returns, and related information.