VP Operations

About Inhabit

Inhabit operates a unique collective of tech-forward companies serving the residential and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities.

Come help build the company you want to Inhabit. To learn more, visit

We are passionate about building a world-class sales team, as we believe that exceptionally talented people are the key to delivering a great customer experience at every turn. We provide a unique opportunity to grow by being surrounded with a team of brilliant and experienced individuals and leaders. Our team is dedicated to cultivating personal and professional development by creating a culture of feedback, transparency, innovation, passion, learning and winning.

Our business is dependent on happy clients who understand and participate in the ePremium vision.

The Vice President of Insurance Operations at ePremium provides strategic leadership and operational oversight for one of the premier insurance agencies in the multi-family industry. This role is responsible for driving efficiency, optimizing processes, and ensuring alignment between revenue-generating activities and organizational goals. The VP will lead initiatives that enhance customer experience, support data-driven decision-making, and enable sustainable growth through operational excellence and innovation.

• Strategic Leadership & Revenue Alignment
  • Develop and implement strategies to align revenue-related activities, processes, and resources for maximum efficiency and profitability.
  • Provide structure, communication and accountability for meetings and communication within the company.
• Operational Excellence
  • Oversee process improvements across underwriting, policy administration, and customer service to ensure compliance and timely renewals.
  • Implement best practices for the office support group and customer experience, leveraging technology and automation where possible.
• Data & Analytics
  • Build and maintain analytical models to inform strategic decisions at both divisional and corporate levels.
  • Establish and monitor KPIs; optimize reporting processes with clear visualizations and actionable insights.
  • Ensure data integrity by identifying and correcting data hygiene issues and reconciling discrepancies.
• Project & Initiative Management
  • Lead key projects and initiatives within the Insurance Division, ensuring timely delivery and measurable outcomes.
  • Provide structure and accountability for internal communication, meetings, and cross-functional collaboration.
• Financial & Operational Support
  • Drive billing and collections initiatives to improve cash flow and operational efficiency.
  • Support top‑line growth through revenue optimization strategies and performance reporting.
• Talent & Organizational Development
  • Oversee recruiting processes and workforce planning to build high‑performing teams.
  • Foster a culture of accountability, collaboration, and continuous improvement.
• Regulatory & Vendor Management
  • Assist the Chief Insurance Officer with compliance related to local, state, and national regulations.
  • Support vendor contract negotiations and maintain strong external partnerships.
• Marketing & Product Support
  • Collaborate with marketing on sales collateral and website updates driven by regulatory or product changes.

• 10+ years of experience in insurance operations or agency leadership.
• 5+ years of experience building and managing high‑performing teams in a fast‑paced environment.
• Proven track record in process development, implementation, and optimization.
• Strong project management skills with ability to lead cross‑functional initiatives.
• Experience in call center operations and customer service models.
• Ability to balance strategic vision with practical execution.
• Exposure to product development and roadmap planning.