Operations Manager

Job Summary

Manage all operations processes, employees, and projects. This position exercises discretion and independent judgement with respect to matters of significance.

• Administer company safety program, including performing safety audits as required and when necessary and stressing the importance of safety to all employees.
• Plan, direct, and prioritize elevator modernization, repair, and service jobs including manpower needs; utilize project management software and other scheduling tools.
• Use accounting reports and programs to review job status to identify risk and opportunity, including properly reporting fade issues prior to revenue.
• Manage jobsites from survey through the completion of the modernization process documenting and advising on modernization project progress for work not included, including trouble‑shooting problems with mechanics, performing quality audits and meeting with customers to review progress.
• Manage subcontractor schedule and performance on turn‑key projects for modernization and repair.
• Develop and maintain strong working relationships with property management teams, owners, elevator consultants, construction firms and architects.
• Review and sign off on all bids, including attending pre‑bid meetings with sales representatives and providing technical input to calculate labor and material costs.
• Identify, review, and sign off on change orders, purchase orders, elevator turnover authorizations, accounts receivable, write‑offs, credits, and other necessary approvals.
• Maintain up‑to‑date knowledge of all federal, state, and local elevator industry code requirements.
• Maintain strong familiarity of company standard operating procedures and products by attending company training classes and reviewing factory equipment updates and supplier goods; interface with corporate departments, including the factory, coordination and labor, and consult with management.
• Mediate and resolve complaints and problems of external and internal customers, including meeting with local business agents to resolve issues involving union employees.
• Determine what materials need to be ordered for job completion, coordinate, and arrange for sub‑contracting portions of installations if needed.
• Make weekly crew visits and day one visits to manage safety, site activities and progress of employees and customer, document findings.
• Manage the safety and organization of the warehouse for back stock and construction.

• Education:
  
  Bachelor’s degree in a related field.
• Experience:
  
  Minimum 2 years in a related field.
• Requires a valid driver’s license and a satisfactory Motor Vehicle Report.
• Local travel expectations: 50%

• Technical Professional Knowledge
• Teamwork and Cooperation
• Communication
• Team Leadership
• Decision Making
• Problem Analysis
• Customer Service Orientation
• Initiative

• Job duties are performed mainly within an established office environment under normal lighting and climate‑controlled tolerances. The noise level in the work environment is usually low to moderate.
• When the employee has cause to visit a work site, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places and outdoor weather conditions. The noise in the work environment is often loud.
• Requires a consistent physical presence at the branch office to oversee shared services functions and employees, normally achieved by working standard business hours. Certain positions will require a flexibility of working hours to meet the demands of the job and the direction of the manager.

• Frequent reaching, stooping, bending, kneeling, and crouching.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 40 pounds at times.

The work environments are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description does not constitute a written or implied contract of employment. This…