Manager Revenue Cycle Management

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If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, Lens Crafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the Essilor Luxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

The Revenue Cycle (Billing) Manager is responsible for providing strategic leadership and oversight of billing operations, ensuring the delivery of accurate, efficient, and customer-focused services that support organizational objectives. This role leads multiple teams and/or functional areas, driving operational excellence through process optimization, performance management, talent development, and continuous improvement initiatives.

The Manager partners cross-functionally with internal and external stakeholders to develop and implement strategies that improve service delivery, enhance operational performance, mitigate risk, and support business growth. This position utilizes deep functional expertise, sound business judgment, and data-driven decision making to influence outcomes, resolve complex issues, and achieve organizational goals.

• Provide strategic leadership and oversight for billing operations, ensuring alignment with organizational objectives and service excellence standards.
• Lead, develop, mentor supervisors, and team members, fostering a culture of accountability, engagement, and continuous improvement.
• Establish operational goals, performance metrics, and service level expectations, ensuring consistent achievement of key business objectives.
• Analyze operational performance, identify trends, risks, and opportunities, and implement strategies that improve productivity, quality, and financial outcomes.
• Partner with cross-functional leaders to address complex business challenges, enhance customer experience, and support organizational growth initiatives.
• Drive process improvement, automation, and system enhancement efforts to increase efficiency, scalability, and operational effectiveness.
• Oversee quality assurance and compliance activities, ensuring adherence to company policies, regulatory requirements, and departmental standards.
• Utilize data, reporting, and business insights to influence decision-making, prioritize initiatives, and communicate results to senior leadership.
• Lead resolution of complex operational issues and implement sustainable solutions that minimize risk and improve performance.
• Direct workforce planning, resource allocation, and budget management activities to ensure optimal utilization of people, processes, and technology.

• Bachelor's degree in Business, Finance, Accounting, or related field; equivalent combination of education and experience may be considered.
• 5+ years of progressive experience in billing, revenue cycle, healthcare operations, customer operations, or related field.
• 3+ years of people leadership experience, including a largely non-exempt population
• Demonstrated experience developing and executing operational strategies that improve business performance.
• Strong analytical and problem-solving skills with ability to interpret complex data and translate insights into actionable business solutions.
• Experience managing key performance indicators, operational metrics, and quality programs.
• Advanced Microsoft Excel and business reporting skills.
• Experience working in SAP
• Exceptional communication, presentation, and stakeholder management skills.
• Strong organizational, project management, and change leadership capabilities.

• Experience working in Tri Zetto Facets

This posting is for an…