Retail Assistant Manager at Mason

Retail Assistant Manager at Mason

Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Using our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans.

The Assistant Manager coordinates with the Retail Store Manager to oversee employees and processes involved in all aspects of the daily operations of the store, including customer service, stocking, merchandising, inventory control, budgeting, and record keeping. The Retail Assistant Store Manager helps ensure overall production efficiency and maintains standards in store organization and safety. In the absence of the Retail Store Manager, the Retail Assistant Store Manager is responsible for all store operations.

• Oversees and executes the overall operation of the retail store in partnership with the Retail Store Manager.
• Performs daily administrative/clerical functions of store operations such as cash transactions, ordering supplies, and opening and closing the stores.
• Works a flexible schedule to support store opening, production, and closing operations, including weekends and holidays.
• Assists in the supervision and training of employees.
• Can perform duties of all production and retail staff as needed, including greeting donors, safely unloading donations from vehicles, completing donor receipts, sorting donated items into designated categories, accurate cash handling, maintaining sales floor neatness, assisting customers with purchases, and performing store upkeep duties.
• Create an atmosphere of ongoing exceptional customer service for both internal and external customers.
• Monitors and ensures a smooth process for all donation functions while adhering to and enforcing security and control procedures.
• Monitors sales transactions associated with purchases and ensures proper sales procedures are followed.
• Maintains staffing levels in production and on the sales floor while attaining budgeted payroll expenses, including training all new associates in accordance with Goodwill policies.
• Maintains a neat and orderly store that is properly equipped and supplied to meet all budgetary requirements.
• Maintains effective email, phone, and face‑to‑face communication with other divisions and stores as needed.
• Works collaboratively with the employment and training program to further the mission.
• Assists customers and handles all complaints.
• Maintains a safe environment for customers and employees.
• Complies with and enforces organizational policies and standards.
• Can complete necessary paperwork and reports in a timely and efficient manner and adhere to work schedule by supervisor.
• Other duties as assigned.

This position has supervisory responsibilities over the retail staff, including Retail Supervisors, Donation Attendants, Merchandise Processors, and Sales Associates.

• High School Diploma or equivalent preferred.
• Two years of previous progressive retail management experience supervising several departments and/or staff, or more employees preferred.
• Minimum of 5 years’ experience in retail or an equivalent industry.
• Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment.
• Proficiency in setting and managing schedules for store staff.
• Ability to communicate effectively in English, both orally and in writing.
• Basic math and computer skills.
• Broad knowledge of the thrift and resale industry and ability to react to competitive situations preferred.
• Highly developed sense of customer service and interpersonal skills, including high integrity, respect for all individuals (customers, vendors, and employees), strong critical and analytical thinking skills, and appreciation of diversity.

• Ability to work in both climate‑controlled and non‑climate‑controlled environments.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling, and climbing for prolonged periods of time.
• Ability to lift and carry 35 pounds with or without a reasonable accommodation.
• Moderate noise level (e.g., business office with computers, phones, and printers, light traffic).
• Ability to work in confined areas.
• Ability to perform computer‑based work frequently.

• Medical, Dental, Vision Insurance
• Life Insurance, Short Term Disability, Long Term Disability
• Paid Vacation and Sick Leave
• Paid Holidays
• 403(b) with company match
• Employee Assistance Program
• Discounts when shopping at our stores

EEO Employer/Vet/Disabled