Store Manager, Retail & Store Manager

Base pay range

$66,800.00/yr - $71,800.00/yr

The Retail Store Manager is responsible for overseeing all aspects of store operations to ensure profitability, exceptional customer service, and compliance with company standards. This role provides leadership to the store team, driving sales, managing inventory, controlling expenses, and maintaining operational excellence. The Store Manager recruits, trains, and develops employees, fosters a positive and productive work environment, and ensures the store delivers a consistent brand experience while meeting performance goals.

Petland is more than a job, it’s a pet‑loving community. We’re looking for people with an unwavering love for animals who want to build or advance their career in a fun and rewarding environment. Imagine coming to work every day knowing that you help create lasting connections between pets and their new families. Turn your pet passion into a fulfilling career at Petland!

Watch the Petland career video here:
Petland Career Video

• Ensures store culture is consistent with Petland’s culture and guiding principles and manages activities consistent with the organization’s brand.
• Executes day-to-day activities of employees (scheduling, payroll, hiring, and employee development).
• Provides sales and service leadership, mentorship, and coaching.
• Works closely with Finance Support to drive performance through pre-determined KPIs. Analyzes results and takes appropriate actions to effectively monitor and manage expense control and improvements.
• Maintains the store budget and P&L.
• Maintains Breeder relations and works with Petland’s Breeder Relations Managers to maximize window space.
• Maintains veterinarian relationship, manages vet expenses and conducts regularly scheduled reviews with the veterinarian to ensure objectives are aligned.
• Helps the corporate offices manage employee, customer, and community relations (including charities, social media, and relationships with local Chamber of Commerce, city officials, and other community members/offices).
• Ensures Inventory Control Management (i.e., margin/ratios, planograms, etc.) is maintained for all departments within the store.

• Customer Service
• Teamwork
• Communication
• Motivation
• Professionalism
• Ethics
• Time Management
• Leadership

• Bachelor’s Degree (BA) from a four‑year college or university, or three to five years of related experience and/or training, or an equivalent combination of education and experience preferred.
• Sales experience
• Leadership experience
• Computer skills (Microsoft Office Suite)
• Point-of-sale (POS) experience required
• Pet industry experience is a major plus

• Standing – continually required to stand
• Walking – continually required to walk
• Sitting – occasionally required to sit
• Travelling – occasionally required to travel
• Finger dexterity – continually required to utilize hand and finger dexterity
• Climb, bend, balance, stoop, kneel or crawl – continually required to climb, balance, bend, stoop, kneel or crawl
• Talking / hearing – continually required to talk or hear
• Visual acuity – continually required to operate equipment, read technical information, and/or use a keyboard
• Lifting / pushing / carrying – occasionally required to lift more than 50 lbs. at a time with frequent lifting, pushing, or carrying of up to 30 lbs.

• Mid‑Senior level

• Full‑time

• Sales and Business Development

• Retail

EEO Statement:
Petland is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, pregnancy, national origin, age, mental or physical disabilities, military or veteran status, sexual orientation, or gender identity status.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify Petland’s Department of Human Resources.