Inside Sales Manager

Inside Sales Manager – Graphic Information Systems (Mason, OH)

Graphic Information Systems provided pay range

Base pay range

$60,000.00/yr - $80,000.00/yr

Role and Responsibilities Inside Sales & Account Development

• Serve as the primary point of contact for incoming sales inquiries, quotes, and customer requests.
• Build and maintain relationships with existing and prospective clients to promote repeat business and account growth.
• Identify opportunities for upselling, cross‑selling, and expanding customer utilization of GIS products and services.
• Conduct proactive outreach, follow up on leads, and support marketing‑driven campaigns.

Quoting & Pricing

• Prepare accurate and competitive quotes based on customer specifications and project requirements.
• Communicate pricing, terms, and service options clearly and professionally.
• Maintain awareness of market and competitor pricing to support strategic quoting.

Customer Service

• Provide exceptional customer support by responding promptly to client questions, order updates, and project‑related concerns.
• Assist customers in selecting appropriate products and services based on their needs.
• Coordinate with Production, Data, Shipping, and Customer Service teams to ensure accurate and timely delivery of all projects.

Project Management (Sales‑Focused)

• Oversee sales‑related projects from initiation to completion, ensuring customer expectations, deadlines, and deliverables are met.
• Monitor project timelines, troubleshoot issues, and communicate updates to both clients and internal stakeholders.
• Ensure all order details, specifications, and approvals are captured accurately.

Product & Inventory Knowledge

• Maintain a strong understanding of GIS product offerings, printing capabilities, and inventory availability.
• Provide informed recommendations to customers based on product capabilities, lead times, and available materials.
• Collaborate with internal teams regarding inventory needs and changes in product availability.

Minimum Qualifications And Education Requirements

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 3+ years of experience in sales, inside sales, customer service, or account management.
• Management experience is preferred.
• Experience in the printing, labeling, or manufacturing industry is preferred.
• Familiarity with CRM systems and basic project management tools.

Key Competencies

• Strong communication skills—both written and verbal.
• Excellent organizational and multitasking abilities.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office and ability to learn industry‐specific systems.
• Customer‑centered mindset with a proactive and collaborative working style.

Compensation and Benefits

• Base annual salary $60,000 - $80,000 (depending on experience)
• Annual bonus based on the total sales amount per year
• 401(k) plan with profit sharing
• Health, vision, dental, and other voluntary insurance plans
• PTO and paid holidays

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