Clerk IV

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The Department of Developmental Services (DDS) is searching for an enthusiastic, outgoing, reliable individual to fill an Area Office Clerk IV position located in the Cape & Islands Area Office. The position requires strong social and interpersonal skills to interact with the public. The primary role of the Clerk IV is managing and maintaining the reception area as well as being responsible for answering the telephones, greeting, and assisting visitors and providing routine information concerning agency services according to established procedures.

(these duties are a general summary and not all inclusive.)

• Maintain Area Office systems and processes.
• Operate standard office machines and equipment; maintain equipment supplies and report equipment issues, ensure the efficiency of the office.
• Input data into the Hub/HCSIS on consistent basis to assure individuals are enrolled.
• Analyze and manage data from the HUB, HCSIS and EIM.
• Resource to staff to assist in resolving computer difficulties and as point person for the Hub and HCSIS issues.

• Excellent communication and organizational skills
• Extensive knowledge in Microsoft Office Word, Excel, and Outlook.
• Ability to file material in accordance with standard filing procedures.
• Able to understand and follow moderately complex oral and written instructions and collect, compile, and interpret data and prepare complex reports.
• Ability to multi-task and prioritize requests to adequately support the office.

• Must be at least eighteen (18) years of age.
• Must possess current and valid Class D Motor Vehicle Operator's License.

• Full-time - 37.5-hour weekly position - 1st shift (Day Shift)
• Monday through Friday 8:45 am to 5:00 pm Days off - Saturday and Sunday

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://(Use the "Apply for this Job" box below)./cori

For technical help with Mass Careers, including logging into your profile and/or resetting your password, please call the Employee Service Center at for assistance.

Forquestionsregarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at Ext. #4.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.

This is a Civil Service position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.

First consideration will be given to those applicants that apply within the first 14 days. Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below: I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.

* II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of…