HVAC Office Manager

Location: Millis

HVAC OFFICE MANAGER — KBSKermit

B. Schulz & Sons (KBS) is looking for an experienced Office Manager to become an important part of our residential HVAC company.

We're looking for someone who is organized, dependable, professional, and good with people — someone who can take ownership of the office and keep things moving.

COMPENSATION: $55,000–$70,000+Based on experience and qualifications.

THE POSITION You'll be responsible for the administrative side of the business, working directly with the owner, technicians, and customers.

Responsibilities include:

- Managing the daily office operations
- Handling customer calls and customer service
- Invoicing and billing
- Accounts receivable and collections
- Processing paperwork and keeping records accurate
- Following up on estimates and outstanding work
- Managing maintenance agreement paperwork and renewals
- Coordinating information between the office, technicians, and customers
- Entering/coordinating payroll, benefits, and other administrative duties
- Keeping the office & staff organized and on top of deadlines
- Helping improve the way we do things as the company continues to growWHAT WE'RE LOOKING FORWe're looking for someone who:
• Has small office management experience
• Is organized and pays attention to details
• Is comfortable dealing directly with customers
• Can handle multiple responsibilities without getting overwhelmed
• Takes initiative and doesn't need to be constantly directed
• Is dependable and follows through
• Has good computer skills and is skilled with learning new software (in place, as needed)
• Is professional and works well with a small team Experience in HVAC or another service business is a plus, but the right office manager with the right attitude and skills will be considered.

WHY KBS?

KBS is a long-established, locally owned HVAC company with a strong reputation for quality work and taking care of our customers.

We're looking for someone who wants a long-term position and a real role in the company, not just another job.

If you're an experienced office manager who likes being responsible, solving problems, and keeping a business organized, we'd like to meet you.$55,000–$70,000+ depending on experienceKermit

B. Schulz & Sons (KBS)
You should be proficient in:

Leadership / People Management Standard Operating Procedures (SOPs)
Human Resources Workers’ Compensation Recruiting Family  and Medical Leave Act (FMLA)
Coaching and Mentoring Experience Scheduling Experience Business Insurance