Assistant Registrar, Veteran School Certifying Official - Curry College

Curry College, founded in 1879, is a private, four-year, liberal arts-based institution in Milton, Massachusetts. Curry is the only college in Massachusetts to guarantee students a job after graduation via The Curry Commitment program. The College is accredited by the New England Commission of Higher Education (NECHE) and offers 28 undergraduate majors, over 50 minors and concentrations, seven graduate programs, and an associate's degree.

The College boasts a wide array of co-curricular activities including 40+ student-run clubs and organizations and 19 NCAA Division III athletic teams.

The Curry College mission is to educate and graduate students prepared to engage in successful careers and active citizenship with a global perspective. We are an inclusive community of diverse learners and educators, committed to continuing our legacy of developing effective communicators with reflective and critical thinking skills. We mentor and empower our students, building meaningful relationships that inspire them to achieve their ambitions.

Curry College provides rigorous and relevant academic programs to undergraduate and graduate students, and our rich blend of liberal arts and career-directed programs is enhanced by practical field experiences and co-curricular activities. Learning at Curry extends beyond the classroom and is embedded in all that we do.

Diversity and a culture of equity and inclusion among students, faculty and staff are crucial to the mission statement of Curry College.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, sex identity or expression, national origin, age, disability, veteran status, or any other basis protected by applicable state and federal law, including Title IX.

Reporting to the Registrar, the Assistant Registrar/Veteran School Certifying Official is responsible for service, operations, compliance and data/records management for the College's veteran student population, and acts as the primary School Certifying Official (SCO) for the College. They are responsible for managing functions and processes within the Office of the Registrar, including but not limited to student withdrawals, readmission, and academic petitions, as well as updating and maintaining records in the Coursedog scheduling platform and Banner Student System.

Responsibilities include certification of enrollment and maintaining accurate records in compliance with U.S. Department of Veterans Affairs regulations, addressing veteran and dependent student inquiries around enrollment and benefits, and acting as a liaison between students and the VA. They have primary responsibility for managing the student withdrawal and readmission processes.

The incumbent is the direct supervisor of the Customer Service Representative position within the Office of the Registrar and provides administrative support with diploma mailing and daily Registrar functions. This position will routinely interact with students, as well as College personnel and VA representatives.

• Acts as the direct supervisor of the Customer Service Representative within the Office of the Registrar.
• In this capacity, monitors the daily front-of-house operations of the Registrar's Office, including - but not limited to - customer service, transcript processing, diploma mailing, and addressing in-person, telephone, and email inquiries
• Maintains oversight of incoming requests through online request system, including but not limited to, course withdrawals, Grade/Pass/Fail requests, and course overrides. Monitors response time on requests, addresses questions, and follows up with Customer Service Representative as appropriate
• Manages time off requests and tracks and submits time card information in ADP system

• Serves as the College's primary School Certifying Official (SCO) in accordance with U.S. Department of Veterans Affairs requirements
• Processes all enrollment certifications, tuition and fees and program changes/ terminations in Enrollment Manager and other applicable systems
• Regularly monitors veteran student enrollment status for changes and processes changes as needed
• Interprets student accounts in Banner Student System and works closely with Student Accounts and Financial Aid offices on situations pertaining to tuition and fees, and…