Principal, Engagement Manager

Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transforming how enterprises build software, turning enterprise requirements into enterprise grade code with an agentic software development platform that can autonomously execute 80% of the quantum of software development work.

We're backed by multiple tier 1 investors, and have proven success as founders of previous start-ups.

Who we are:

Led by two pioneering co-founders we are one of the fastest growing companies in the U.S., creating our own category of enterprise autonomous software development. We automate thousands of hours of software development for our customers, which includes strong representation within the Fortune 500.

How we work:

• We move Blitzy Fast: Time is both our company’s and our clients’ most precious asset. We move quickly and decisively to innovate internally and deliver exceptional software externally.

• Championship Mindset: We operate like a professional sports team. We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission.

• Passion for Invention: We’re pushing the frontier of what’s possible, requiring constant innovation and iteration.

• We Work for the Customer: We focus on delivering outsized value to the customers we work with and expanding those relationships into deep, meaningful partnerships.

The Engagement Manager plays a pivotal role in managing and delivering professional services engagements, acting as the liaison between the services and sales organizations. The EM ensures the seamless execution of customer projects while maintaining clear communication and alignment with internal stakeholders.

As an Engagement Manager, you will ensure that our customers are getting the most value out of Blitzy's AI-native software development platform by positioning, preparing, managing the delivery of, and following up on our professional services and training engagements. This is a strategic and cross-functional role that partners closely with Sales, Solutions Architecture, FDE, and Product teams on campaigns, programs, and content.

• Demonstrate a passion for the job and lead by example by putting Blitzy’s and our customers’ success first to achieve the delivery mission

• Collaborate with your sales counterpart and engage early in the customer relationship to understand customers' needs, their business, how they define success, and ensure we exceed expectations in delivery and develop valued solutions

• Lead delivery for large scale engagements from kickoff through scaled adoption. Manage scope, timeline, risk, and resourcing across multiple large concurrent engagements

• Drive organizational change management within customer organizations, helping large, complex enterprises adopt new AI-native workflows and overcome resistance to new ways of working

• Articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer

• Drive resolution of delivery challenges, address resource contentions and scoping issues, and manage expectations

• Strong fundamental knowledge of end-to-end software development and delivery systems from technology, operations, and security/governance lenses; production-level implementation experience as an engineer or project manager is preferred

• Proven experience in:

  • Senior customer-facing roles requiring a mix of influencing, validating, negotiating, and executing with both C-Suite and technology audiences

  • A consistent track record of successfully identifying customer needs…