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Customer Service Representative

Job in Boxborough, Middlesex County, Massachusetts, 01719, USA
Listing for: Heritage Home Service
Full Time position
Listed on 2025-12-31
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 22 - 26 USD Hourly USD 22.00 26.00 HOUR
Job Description & How to Apply Below
Location: Boxborough

1 day ago Be among the first 25 applicants

Heritage Home Service

Location:

Boxborough, MA (In-Person)

Schedule:

Multiple shifts available

Heritage Home Service has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions. We’re a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes.

We are seeking a Customer Service Representative who thrives on connection, problem-solving, and making every interaction count.

Responsibilities
  • Answer incoming calls with professionalism and warmth
  • Schedule service appointments and dispatch technicians
  • Resolve customer inquiries and ensure satisfaction
  • Maintain accurate records in our system
  • Collaborate with team members to ensure smooth operations
  • Follow up with customers to build lasting relationships
Qualifications
  • 3+ years of customer service experience
  • Experience with high-volume inbound and outbound calls
  • Strong communication and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Positive, customer-first attitude and team mindset
  • Basic computer skills (training provided)
Benefits
  • Competitive hourly pay
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Flexible shifts
  • Ongoing training and career advancement opportunities
  • Supportive and energetic team culture
Compensation

$22.00 - $26.00 per hour

Heritage Home Service may conduct a pre-employment background check and drug test, subject to applicable law.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Consumer Services

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